Front Desk Associate

Job Description

Job Description

Front Desk Associate Department:

Front Office Reports To: Front Office Manager

Status: Hourly

Job Summary Delivers exceptional service at check-in/out and throughout the stay; resolves inquiries, processes payments, and coordinates with hotel teams.

Key Responsibilities Welcome guests; manage check-in/out accurately.

Answer calls; support reservations and local guidance.

Process payments; maintain accurate folios.

Coordinate with Housekeeping/Engineering for guest needs.

Resolve/escort service issues professionally.

Maintain lobby/front desk cleanliness and readiness.

Follow brand and property procedures.

Qualifications HS diploma/GED; hospitality/customer service preferred.

Strong communication, multitasking, and computer skills (PMS a plus).

Friendly, professional, team-oriented.

Flexible shifts, including nights/weekends/holidays.

Physical Requirements Stand for extended periods; lift/move up to 25 lbs occasionally.