Patient Services Representative

Job Description

Job Description
Summary

Midstate Health Center is looking for a Patient Services Representative in our Plymouth, NH location.

ORGANIZATIONAL MISSION: The mission of Mid-State Health Center is to provide sound primary care to the community, accessible to all regardless of their ability to pay.

GENERAL SUMMARY OF DUTIES:Responsible for performing clerical functions including answering phones, scheduling patient appointments and greeting patients in an efficient, professional and courteous manner.

Duties

ESSENTIAL FUNCTIONS:
1.Communicates effectively and clearly; works effectively with co-workers as a team member and performs duties of other clerical office personnel.
2.Verifies insurance eligibility and other necessary information and records in the medical record.
3.Answers questions regarding patient appointments and testing. Ensures patients understand all follow-up care needed by providing necessary documentation.
4.Ensures that patients are scheduled properly and appointments are confirmed.Accurately books, coordinates and reschedules patients’ appointments as needed. Maintains Visiting Specialist schedules.
5.Comply with federal HIPAA regulations and practice policies for the privacy and security of patient information; explain the law and our privacy policy to patients as needed; maintain appropriate documentation of access to medical records.
6.Politely greets, registers patient in a prompt pleasant and efficient manner. Answers telephone, screens calls, takes messages, and provides information as needed. Deals with patient’s needs expeditiously.Completes necessary paperwork such as Medical Releases, HIPAA forms, patient demographic info, etc.
7.Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.
8.Checks patients in and out of their appointments.In room check out.

• Obtains insurance referrals and pre-certifications as needed.
• Counts petty cash drawer at closing.
• Orders office supplies. Participates in ongoing education and updates.
• Sorts and prioritizes incoming mail and correspondence.
• Collects payments and co-pays.

14.Attends meetings as required.
15.Performs other duties as assigned.

Requirements

EDUCATION:High school diploma or GED.

EXPERIENCE:Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Knowledge of medical terminology desirable. Word processing and computer experience.

KNOWLEDGE and ABILITIES:
1.Plan, organize, delegate and supervise.
2.Evaluate the effectiveness of existing methods and procedures; developing, analyzing, and revising processes.
3.Operate a variety of office equipment and computer programs.
4.Apply policies and procedures.
5.Set priorities among multiple requests.
6.Interact with patients, medical and administrative staff, public effectively.
7.Communicate clearly and effectively in person, in writing, or by phone.
8.Comply with established policies and procedures.
9.Plan and perform diversified duties requiring knowledge of patient relations and medical information management fields.
10.Computer literate with proficiency in Microsoft Office applications.
11.Basic financial skills, as well as analytical skills for trend and situational analysis desired.
12.Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; work with frequent interruptions; be a team player.

PHYSICAL/MENTAL DEMANDS:
Work may require hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Requires corrected vision and hearing to normal range.Requires manual and finger dexterity; for things such as typing, using calculator, and eye-hand coordination.

ENVIRONMENTAL/WORKING CONDITIONS:

Work is performed in an office environment. Involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

Benefits

Health Insurance - Dental Insurance - Vision Insurance - Tuition Reimbursement - Life Insurance - 403(b) with match - FSA - EAP - Cancer insurance - accident insurance - paid time off - paid holidays - professional development assistance -