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<h3>Job Description</h3>
Onsite 100% at Needham location. Position Summary/ Department Summary: The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Key Responsibilities: 
<ul>
<li>Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues</li>
<li>Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal</li>
<li>Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers</li>
<li>Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience</li>
<li>Prepares for and attends shift handoffs and team huddles</li>
<li>Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments</li>
<li>Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications</li>
<li>Collects co-payments, reconciles deposits, and provides accurate records in hospital systems</li>
<li>Transcribes treatment and billing data; communicates with other departments for clinical and administrative services</li>
<li>Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required</li>
<li>Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations</li>
<li>Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records</li>
<li>Processes prescription refills, letters, and external requests</li>
<li>Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently</li>
</ul>
 Minimum Qualifications Education:
<ul>
<li>High School Diploma/ GED</li>
</ul>
Experience:
<ul>
<li>No healthcare experience required but strongly preferred.</li>
<li>Basic customer service and computer skills. </li>
<li>Makes use of customer service knowledge to assist patients and families in resolving problems. </li>
<li>Conveys a positive demeanor when interacting with patients, families, and coworkers. </li>
<li>Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. </li>
<li>Ability to work with diverse internal and external constituencies. </li>
</ul>
 PER positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions, internals not eligible)* 
BCH offers competitive compensation and unmatched benefits including affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. 
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Patient Experience Representative I - Phlebotomy (Needham, onsite)

<h3>Job Description</h3>
Job Summery: The Senior PER will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. Obtains and records required authorizations on electronic or manual scheduling systems to compile and distribute patient and staff schedules. Monitors daily schedule to optimize resource utilization and patient experience. Answers, screens, and routes telephone calls, records, and forwards messages, and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority. Initiates call for emergency services as required. Participates in the development of training programs to update staff on department/hospital processes, including patient experience-focused initiatives and computer training. Demonstrates high-level problem-resolution skills, teamwork, and multitasking. Participates in and contributes to departmental and organizational initiatives projects with a focus on continuous process improvement. Key Responsibilities:
<ul>
<li>Customer Service &amp; Patient Interaction Delivers positive, effective customer service to patients, families, and visitors; resolves complex issues; responds to inquiries about hospital policies; collaborates with referring providers to manage complex patient needs.</li>
<li>Patient Registration &amp; Admissions Registers patients, verifies demographics and insurance, collects documentation and co-payments, and ensures accurate billing. May gather clinical data (height, weight, temperature) and assist with room preparation.</li>
<li>Scheduling &amp; Coordination Schedules patient appointments and procedures across departments; monitors clinic activity and daily schedules to optimize flow and resource use; coordinates with clinicians to support efficient operations.</li>
<li>Discharge &amp; Financial Support Supports discharge processes, communicates with Financial Counsel, processes prior authorizations and referrals, and reconciles patient payments and deposits.</li>
<li>Administrative Support Manages calendars, schedules meetings/events, handles communications and documentation, processes forms, manages records and mail, and coordinates services with other departments.</li>
<li>Patient Flow &amp; Communication Participates in handoffs and huddles; routes calls, messages, and emergencies; ensures smooth patient and visitor flow throughout the department.</li>
<li>Training &amp; Staff Support Trains, orients, and cross-trains staff; keeps staff informed on systems, procedures, and policy updates; assists in resolving issues and serves as a resource for billing, operations, and payer requirements.</li>
<li>Technology Use Proficient in office and clinical systems (e.g., Microsoft Office, phone/email, EMR, billing/scheduling applications); enrolls patients in online portals.</li>
<li>Process Improvement Participates in departmental initiatives, recommends process changes, and supports implementation of system and workflow improvements.</li>
</ul>
Minimum Qualifications Education:
<ul>
<li>High School Diploma or GED required</li>
</ul>
 Experience: Minimum of 1 year as a PER or related healthcare experience. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. 
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.
Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Sr Patient Experience Representative-Ambulatory (Onsite)

<h3>Job Description</h3>
Physical Therapist Career Opportunity
Join a Team That Puts Your Passion for Care First
Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing their remarkable progress firsthand. As a Physical Therapist, your specialized skills will help deliver high-quality, compassionate care, allowing you the time to deeply understand and guide patients on their rehabilitation journey. Our well-equipped physical therapy gyms, backed by the latest technology, foster a supportive, driven, and welcoming environment. From day one, you'll experience a rewarding career and comprehensive benefits that prioritize your peace of mind and professional growth. Welcome to a place where your passion for care fuels remarkable progress and fulfillment. 
A Glimpse into Our World
Whether you're at the early stages of your career, seeking to build a strong foundation, or an experienced Physical Therapist in search of a better environment to call home, you'll experience the difference the moment you become a part of our team. Being at Encompass Health means being with a growing national inpatient rehabilitation leader. We take immense pride in our career growth opportunities and how our team collaborates for the greater good of our patients. Our achievements, including being named one of the Worlds Most Admired Companies and receiving the Fortune 100 Best Companies to Work For Award, make us truly remarkable. 
Our Commitment to You
Our benefits are designed to support your well-being and start on day one: 
<ul>
<li>
Affordable medical, dental, and vision plans for both full-time and part-time employees and their families. 
</li>
</ul>
<ul>
<li>
Generous paid time off that accrues over time. 
</li>
</ul>
<ul>
<li>
Tuition reimbursement and continuous education opportunities for your professional advancement. 
</li>
</ul>
<ul>
<li>
Company-matching 401(k) and employee stock purchase plans for a secure financial future. 
</li>
</ul>
<ul>
<li>
Flexible spending and health savings accounts tailored to your unique needs. 
</li>
</ul>
<ul>
<li>
A community of individuals passionate about what they do. 
</li>
</ul>
Be the Physical Therapis

Physical Therapist

<h3>Job Description</h3>
PhysicalTherapist Senior Career Opportunity
 JoinaTeamThat PutsYourPassionforCare First
Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing their remarkable progress firsthand. As a Senior Physical Therapist, your specialized skills will help deliver high-quality, compassionate care, allowing you the time to deeply understand and guide patients on their rehabilitation journey. Our well-equipped physical therapy gyms, backed by the latest technology, foster a supportive, driven, and welcoming environment. From day one, you'll experience a rewarding career and comprehensive benefits that prioritize your peace of mind and professional growth. Welcome to a place where your passion for care fuels remarkable progress and fulfillment.
A GlimpseintoOur World
Whether you're at the early stages of your career, seeking to build a strong foundation, or an experienced Physical Therapist in search of a better environment to call home, you'll experience the difference the moment you become a part of our team. Being at Encompass Health means being with a growing national inpatient rehabilitation leader. We take immense pride in our career growth opportunities and how our team collaborates for the greater good of our patients. Our achievements, including being named one of the Worlds Most Admired Companies and receiving the Fortune 100 Best Companies to Work For® Award, make us truly remarkable. 
OurCommitmentto You
Our benefits are designed to support your well-being and startonday one:
<ul>
<li>Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.</li>
<li>Generous paid time off that accrues over time.</li>
<li>Tuition reimbursement and continuous education opportunities for your professional advancement.</li>
<li>Company-matching 401(k) and employee stock purchase plans for a secure financial future.</li>
<li>Flexible spending and health savings accounts tailored to your unique needs.</li>
<li>A community of individuals passionate about what they do.</li>
</ul>
BethePhysicalTherapistYou'veAlwaysAspiredto Be
Your journey involves:
<ul>
<li>Providing direct inpatient care to patients in need of physical therapy.</li>
<li>Supervising care and treatments, leading patient assessments, creating personalized care plans, and addressing patient concerns.</li>
<li>Building meaningful relationships with patients by taking the time to understand their physical, mental, and emotional needs to support their recovery.</li>
<li>Celebrating every victory along the way.</li>
</ul>
Qualifications
<ul>
<li>Current State license as a Physical Therapist.</li>
<li>CPR certification.</li>
<li>Successfully completed a Bachelors degree or higher from an accredited physical therapy program, required. Additional training with a Masters or Doctorates degree in either physical therapy or management area is preferred.</li>
<li>A minimum of two years of physical therapy experience is required.</li>
<li>Active on Therapy Clinical ladder (when eligible) or specialty professional certification preferred.</li>
</ul>
TheEncompassHealth Way
We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!
 At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.
 We're eager to meet you, and we truly mean that. Join our family, and let's make a difference together!

Senior Physical Therapist

<h3>Job Description</h3>
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
 
In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. This is a traveling position that requires regular travel as a primary requirement of the role. Travel roles may require various degrees of travel up to 50% or more of the time. Are you ready to shape the future of shopping and get it done with us? 
What we offer:&nbsp;
<ul>
<li>Competitive wages; $17.00 per hour </li>
<li>Growth opportunities abound – We promote from within</li>
<li>Paid travel with overnight stays&nbsp;</li>
<li>No prior experience is required as we provide training and team support to help you succeed</li>
<li>Additional hours may be available upon request&nbsp;</li>
<li>We offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks</li>
</ul>
Now, about you:&nbsp;
<ul>
<li>&nbsp;Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner</li>
<li>You’re 18 years or older</li>
<li>Can perform physical work of moving, bending, standing and can lift up to 50 lbs.</li>
<li>Have reliable transportation to and from work location</li>
<li>Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members</li>
<li>Interested in traveling within and outside of your home state, with overnight hotel stays&nbsp;</li>
<li>Are a motivated self-starter with a strong bias for action and results</li>
<li>Work independently, but also possess successful team building skills </li>
<li>Have the ability to perform job duties with a safety-first mentality in a retail environment</li>
</ul>
If this sounds like you, we can’t wait to learn more about you. Apply Now!

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