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<h3>Job Description</h3>
Job Description
The Patient Service Associate is responsible for providing outstanding service and assistance to the patients who visit our Alternative Treatment Center (ATC) in Lebanon, NH. Temescal Wellness is a start-up business operating in an ever-changing regulatory landscape, and as such, the following job description may not include all necessary tasks. All employees will be expected to pitch in, as needed, to ensure the successful start-up and operation of each market. The Patient Service Associate position is designed to provide the people that we serve with a consultative buying experience to consistently provide a transformative guest experience by making every effort to partner with each patient to find the best available product for them.
Responsibilities:
<ul>
<li>Assist qualifying patients and caregivers in obtaining their cannabis/cannabis infused or medicated products</li>
</ul>
<ul>
<li>Participate actively in ongoing training in customer service delivery</li>
</ul>
<ul>
<li>Assist with dispensary opening and closing, including the protection of dispensary assets by following Temescal Wellness operational policies and procedures</li>
<li>Compliance with program regulations as they relate to retail operations and to the dispensing of medicated products, including the use of seed to sale software&nbsp;</li>
<li>Maintenance of a well-stocked and beautifully merchandised dispensary</li>
<li>Uphold all standards pertaining to dispensary cleanliness and Serv-Safe guidelines for infused product handling</li>
<li>Consistently provide a transformative patient experience by making every effort to partner with the patient to find the best available product for their stated need</li>
<li>Maintain store security, including building security and the security of all company assets to include the handling of cash and other financial instruments</li>
</ul>
This job posting is intended to describe the general requirements for the performance of this role. It is not a complete statement of duties, responsibilities or requirements. The role of the PSA will expand and evolve based upon the needs of the organization and the demands of our patients.
Requirements:
<ul>
<li>Authentic passion to serve the qualifying patients and caregivers of the state of New Hampshire</li>
<li>Affinity for handling multiple demands simultaneously and proficiency with time management</li>
<li>Ability to learn and to use seed to sale POS software in compliance with program regulations</li>
<li>Strong attention to detail</li>
<li>High-energy, enthusiasm and positivity, a general can-do spirit</li>
<li>Exemplary customer service skills as observed by supervisors and as validated by patient feedback</li>
<li>Ability to actively listen to patients and guests and to assist in guiding their product choices.</li>
<li>Thorough knowledge of all program guidelines and relevant Temescal Wellness policies and procedures</li>
<li>Strong verbal and written communication skills</li>
<li>Ability to visually examine products for quality and signage/labeling accuracy</li>
<li>Enjoy a start-up environment that requires the ability to adapt to change and improvise to overcome unexpected challenges</li>
<li>Exhibit a “can-do” attitude and a willingness to take on new responsibilities and tasks as they become necessary</li>
<li>Ability to assure compliance by demonstrating attention to detail and the aptitude to process and internalize a large volume of information, most specifically around state regulations</li>
<li>Relentless pursuit of accuracy and of achieving efficiency through technology and scalable processes</li>
</ul>
Essential Job Functions:
<ul>
<li>Ability to stand and walk for extended periods of time</li>
<li>Bend and stoop to grasp objects, bend and twist neck and waist, reach above and below shoulders and squat</li>
<li>Bend and lift loads, not to exceed 50 pounds</li>
<li>Repetitive use of hands for grasping, pushing, pulling and fine manipulation</li>
</ul>
Compensation and Benefits:
<ul>
<li>Competitive hourly wage</li>
<li>Employer pays approximately 75% of medical, dental and vision insurance, including for family members - full time employees eligible </li>
<li>Generous time off policy</li>
<li>Mission-driven organization with an excellent work-life balance</li>
</ul>
This position is not eligible for visa sponsorship.
Temescal Wellness is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Patient Service Associate FT (PSA) Sept 2025

<h3>Job Description</h3>
A World-Class Team
BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.
 We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
 Why You’ll Love Working at BJ’s
At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.
 Here’s just some of what you can look forward to:
<ul>
<li>Weekly Pay: Get paid every week&nbsp;so that you can manage your money on your terms.</li>
<li> Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*</li>
<li>Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*</li>
<li>Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*</li>
<li>401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*</li>
<li>Employee Stock Purchase Plan:&nbsp; Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*</li>
</ul>
*Eligibility requirements vary by position.
 Job Summary
Responsible for providing members with prompt and courteous service and assistance, replenishing and stocking merchandise, and keeping the sales floor clean, neat and fully organized.
 Team Members:
<ul>
<li>Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.</li>
<li> We strive for flawless execution and hold ourselves accountable .&nbsp;&nbsp;&nbsp;</li>
<li>Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.&nbsp;</li>
<li>Ensure a safe and positive environment for our members and each other.&nbsp;</li>
<li>Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.</li>
<li> Move with speed and agility in everything we do.</li>
<li> Innovate and adapt so we can move as fast as the world around us.</li>
<li> Maintain a friendly and positive attitude.</li>
</ul>
 Members:
<ul>
<li>Deliver service excellence through all points of contact.&nbsp;&nbsp;</li>
<li>Resolve and deescalate to address every member concern.</li>
<li> Ensure a safe and positive environment and experience for the members.</li>
<li> Daily commitment to GOLD Member Standards
<ul>
<li>Greet, Anticipate, Appreciate (GAA)</li>
<li>Fast, Friendly Full, Fresh, Clean</li>
</ul>
</li>
</ul>
Club Standards: Work as a team to deliver GOLD club standards daily.
<ul>
<li> Work with commitment and pride to deliver GOLD- Grand opening look daily
<ul>
<li>All items stocked and promotional plans executed</li>
<li>Maintain visible accurate signage</li>
<li>Clean and organized, inside and out</li>
</ul>
</li>
</ul>
Know your Business:
<ul>
<li>Understand how to access and read production and/or financial performance reporting for your department</li>
<li>See the connection between consistent execution and the positive impact it can have on the business</li>
</ul>
Major Tasks, Responsibilities, and Key Accountabilities
<ul>
<li>Provides members with prompt and courteous service and assistance.</li>
<li> Replenishes, refills, stocks, and straightens merchandise.&nbsp; Ensures proper signage of merchandise.</li>
<li> Keeps sales floor clean, neat and full organized.</li>
<li> Replenishes milk, dairy, freezer, food, and non-food merchandise.&nbsp; Folds and organizes apparel, books, and other merchandise.</li>
<li> Removes empty cardboard from the sales floor, shelves, display cases, and replenishes box bins. Uses cardboard baler to dispose of cardboard.</li>
<li> Returns all returned and re-shop merchandise to the sales floor.</li>
<li> Maintains all club policies and procedures.</li>
<li> Performs other duties as assigned, including working in other departments as needed.</li>
<li> Regular, predictable, full attendance is an essential function of this job.</li>
</ul>
 Qualifications
<ul>
<li>Must successfully complete required training and certification processes.</li>
<li> Strong interpersonal skills and attention to detail required.</li>
</ul>
 Environmental Job Conditions
<ul>
<li>Most of the time is spent moving about continuously on hard surfaces. Frequently requires bending, climbing, crawling, pulling, reaching, stooping and climbing ladders/step stools.</li>
<li> Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Requires using a pallet jack to pull and push pallets.</li>
<li> Frequent exposure to company authorized cleaning agents.</li>
<li> Exposure to both indoor and outdoor temperatures, as well as occasional exposure to extreme temperatures in freezers and coolers.</li>
</ul>
 &nbsp;
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from .

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