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<h3>Job Description</h3>
Job DescriptionJob Title: Welcome Center Associate Position Summary: Delivers professional level service to all members, guests, and program participants. Responds to member and guests needs, promotes and sells memberships and programs. Maintains professional appearance of self, front desk and lobby areas. Essential Functions: Provides excellent customer service experience to members, guests, and program participants in person and on the phone. Monitors and responds to security issues at front desk and lobby access points. Interviews, provide tours, and sells memberships to prospective members, and promotes renewals to existing members. Maintains records and accounts of front desk membership and program sales. Builds relationships with members; assist members to connect with other members. Resolves membership concerns; informs supervisor of unusual situations or unresolved issues. Manage front desk cash receipts, records, and reconciliation of accounts daily. Schedule might include opening, closing, weekend shift; week to week schedule changes as required, 10-15 hours per week. Portuguese and Spanish speaking is a plus and encouraged to apply. YMCA Competencies: Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. People Oriented: Seeks first to understand the others point of view; remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Results Oriented: Strives to meet or exceed goals and deliver a high value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments and transfers learning form one situation to another. Establishes goals, clarifies tasks, plans work, and participates in meetings. Personal Development Oriented: Accurately assesses personal feelings, strengths and limitations, and how they impact relationships. Pursues self development that enhances job performance. Demonstrates an openness to change; seeks opportunities in the change process. Qualifications: Previous customer service, sales and/or business interaction experience Knowledge of general office computer and administration procedures Experience in interacting with people with diverse backgrounds Experience or ability to work under pressure; maintain composure; resolve issues Ability to communicate programs, conduct tours, complete sales process Physical Demands: The physical demands of this position are limited and, as such, reasonable accommodations may be made to enable individuals with physical disabilities to perform the essential functions of this position.

Welcome Center Associate

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Free food &amp; snacks</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Tuition assistance</li>
<li>Vision insurance</li>
<li>Wellness resources</li>
</ul>
 Job Title: Director of Hospitality Status: Full Time Reports to: VP of Hospitality Salary Range: $110,000 / year JOB DESCRIPTION &amp; EXPECTATIONS The Director of Hospitality oversees the operations of multiple hospitality properties, ensuring exceptional guest satisfaction, strong team performance, and overall operational efficiency. This role is a blend of high-level leadership and hands-on management, requiring frequent travel between locations, in-depth knowledge of daily taproom functions, and the ability to serve as both a company ambassador and a liaison between executive leadership and on-the-ground teams. Essential Duties &amp; Responsibilities Operational Leadership 
<ul>
<li>Oversee day-to-day operations across multiple locations to ensure consistency and efficiency.</li>
<li>Implement regional strategies to drive revenue growth and optimize operational practices.</li>
<li>Monitor performance metrics; identify areas for improvement and implement solutions.</li>
<li>Ensure adherence to industry standards, safety regulations, and company policies.</li>
<li>Oversee ordering, vendor relationships, food and labor costs, and ensure that weekly, monthly, and quarterly meetings are occurring as scheduled.</li>
</ul>
Team Management 
<ul>
<li>Lead, mentor, and support General Managers and other regional staff.</li>
<li>Recruit, train, and develop team members to uphold high standards of service.</li>
<li>Conduct regular performance reviews and provide coaching to enhance team performance.</li>
<li>Foster a positive, communicative, and inclusive work environment at all levels.</li>
</ul>
Financial Management 
<ul>
<li>Develop and oversee regional budgets and financial performance.</li>
<li>Implement cost-saving initiatives while maintaining service quality.</li>
<li>Monitor and analyze sales data to identify revenue opportunities and maximize profitability.</li>
</ul>
Guest Experience 
<ul>
<li>Ensure a high level of guest satisfaction across all locations.</li>
<li>Handle escalated guest concerns with professionalism and resolution-oriented focus.</li>
<li>Maintain and enforce quality control and brand standards.</li>
</ul>
Relationship Management 
<ul>
<li>Maintain strong partnerships with vendors, suppliers, and service providers.</li>
<li>Collaborate with Events, Facilities, and other departments to ensure coordinated operations.</li>
<li>Represent the companys mission and values both internally and externally.</li>
</ul>
Other Duties 
<ul>
<li>Attend and actively participate in leadership meetings at both the home office and regional levels.</li>
<li>Continuously strive to elevate the hospitality experience for guests, staff, and the broader community.</li>
</ul>
JOB REQUIREMENTS Qualifications: 
<ul>
<li>At least 10 years of experience in Hospitality Management.</li>
<li>Self-motivated and able to navigate regional travel and autonomous problem-solving.</li>
<li>Strong interpersonal, communication, and negotiation skills.</li>
<li>Demonstrated leadership abilities with a collaborative approach.</li>
<li>Excellent customer service and guest recovery skills.</li>
<li>Ability to adapt in a fast-paced, evolving environment.</li>
<li>Proven track record in multi-unit operations, staff development, and financial management.</li>
<li>Strong business acumen and data-driven decision-making skills.</li>
<li>Ability to build and implement effective training programs.</li>
<li>Experience with Toast POS and Restaurant365 (R365) systems is a plus.</li>
<li>Valid ServSafe and/or TIPS certification (or ability to obtain upon hire).</li>
</ul>
Physical Requirements/Work Environment: 
<ul>
<li>Reliable transportation and ability to travel regularly between locations.</li>
<li>Ability to lift at least 50 lbs and to stand for extended periods of time.</li>
</ul>
ABOUT US HENDLER FAMILY BREWING COMPANY IS PROUDLY INDEPENDENT AND FAMILY-OWNED. HFBCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community. HFBCo is proud to offer the following benefits to our valued employees: 
<ul>
<li>Medical, Dental, Vision start on day one</li>
<li>Matching 401k after 9 months of employment</li>
<li>Paid time off, Vacation, Sick time, Company holidays</li>
<li>Training and industry related education</li>
<li>Membership in Master Brewers Association of America</li>
<li>Employee Meals</li>
<li>Free case of our beer weekly (must be 21+ years of age) </li>
</ul>
Hendler Family Brewing Company is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation due to a disability, please contact us at <a href="mailto:hr@hendlerfamilybrewco.com" target="_blank">hr@hendlerfamilybrewco.com</a>.

Director of Hospitality

<h3>Job Description</h3>
Job Description
Job Title: Maintenance Technician
Location: 506 On the River Inn, Woodstock Vermont 
Job Summary: The Maintenance Technician is responsible for ensuring the smooth operation and maintenance of the hotel's facilities. This includes performing routine maintenance tasks, addressing repair needs, and ensuring all systems are functioning properly.
Key Responsibilities:
<ul>
<li>Conduct regular inspections of the hotel's facilities to identify and address maintenance needs</li>
<li>Perform maintenance and repairs on electrical, plumbing, HVAC, and other systems</li>
<li>Respond promptly to maintenance requests from guests and staff</li>
<li>Ensure all maintenance activities comply with safety regulations and hotel standards</li>
<li>Maintain accurate records of maintenance activities and repairs</li>
<li>Assist in the setup and maintenance of hotel equipment and fixtures</li>
<li>Perform general upkeep tasks such as painting, carpentry, and landscaping</li>
<li>Collaborate with other departments to ensure a seamless guest experience</li>
</ul>
Qualifications:
<ul>
<li>Previous experience as a Maintenance Technician or in a similar role</li>
<li>Basic understanding of electrical, plumbing, HVAC, and other systems</li>
<li>Ability to work independently and as part of a team</li>
<li>Good physical condition and ability to lift heavy objects</li>
<li>High school diploma or equivalent; certification in HVAC or building maintenance is a plus</li>
</ul>
Qualities We Value:
<ul>
<li>Attention to detail</li>
</ul>
<ul>
<li>Reliability and punctuality</li>
<li>Friendly and customer-focused attitude</li>
<li>Willingness to work overtime from time to time during high occupancy season</li>
</ul>
About us
The hotel is being newly managed by Imprint Hospitality, a full-service hotel and restaurant management company specializing in lifestyle and boutique properties. We focus on creating unique guest experiences by blending interactive technology with genuine human connection. Imprint Hospitality offers development services, consulting, and asset management, ensuring each property reaches its full potential.
Our core values are: 
<ul>
<li>We leave a positive Imprint</li>
<li>We care and do what is right</li>
<li>We use our expertise to drive continuous improvement</li>
<li>We enjoy what we do, who we do it with, and who we do it for</li>
<li>We encourage balance and flexibility</li>
<li>We have fun</li>
</ul>

Maintenance Technician / Manager Hotel

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Bonus based on performance</li>
<li>Employee discounts</li>
<li>Opportunity for advancement</li>
</ul>
 Benefits/Perks 
<ul>
<li>Competitive Hourly Pay</li>
<li>Career Growth Opportunities</li>
<li>Fun and Energetic Environment</li>
<li>Discount on Products and Services </li>
</ul>
Job Summary We are looking for a friendly, welcoming receptionist to join our team! As the receptionist/concierge for our busy salon, you will be the first point of contact for our guests. You will greet customers as they arrive, book appointments, and answer phone calls, as well as attend to the needs of customers throughout their salon visits. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. Responsibilities 
<ul>
<li>Greet guests as they arrive at the salon</li>
<li>Answer phone calls and schedule appointments</li>
<li>Assist with maintaining a clean and inviting environment</li>
<li>Provide general customer service and attend to the needs of customers throughout their services </li>
</ul>
Qualifications 
<ul>
<li>Previous experience as a receptionist is preferred</li>
<li>Excellent communication skills with a focus on customer service</li>
<li>Strong work ethic and positive attitude</li>
<li>Familiar with computers and scheduling software</li>
<li>Excellent multi-tasking skills </li>
</ul>

Receptionist/Front desk

<h3>Job Description</h3>
Job DescriptionCompany Description 
Twin Farms is located in bucolic Barnard, Vermont, about 90 minutes from Burlington, three hours from Boston, or five from New York City. Stays are reserved for adults only and are inclusive of all meals, fine wines and spirits, as well as all activities and equipment.&nbsp;
As one of the world's celebrated Five Star hotels, we recognize that people are essential to our success. Indeed, the very essence of great hospitality comes from the dedication of every member of the Twin Farms team.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Description 
Twin Farms, Vermont’s only Forbes 5-Star resort, is seeking an experienced and service-driven&nbsp;Director of Rooms&nbsp;to oversee all aspects of the Rooms Division, ensuring the seamless delivery of world-class guest experiences. This strategic leader will manage and inspire a team across front office, housekeeping and guest services upholding the highest standards of luxury, personalization, and operational excellence.
Qualifications 
Leadership &amp; Operations
<ul>
<li>Provide hands-on leadership and strategic direction for all Rooms Division departments: Front Office, Guest Services, Housekeeping and Laundry.</li>
<li>Ensure smooth day-to-day operations with a proactive and detail-oriented approach.</li>
<li>Develop and implement departmental SOPs that reflect Twin Farms’ luxury positioning and Forbes 5-Star service standards.</li>
<li>Act as the property’s ambassador in delivering authentic, personalized guest experiences.</li>
</ul>
Guest Experience
<ul>
<li>Continuously enhance the guest journey, from arrival to departure, ensuring every touchpoint is curated, thoughtful, and exceeds expectations.</li>
<li>Resolve guest concerns promptly and professionally, with a focus on recovery and retention.</li>
<li>Monitor guest feedback platforms and internal surveys; implement improvements based on actionable insights.</li>
</ul>
Team Development &amp; Management
<ul>
<li>Recruit, mentor, and retain top-tier hospitality professionals aligned with the resort’s culture and values.</li>
<li>Conduct regular performance evaluations, training sessions, and staff development initiatives.</li>
<li>Foster a team culture that embraces excellence, accountability, and warm hospitality.</li>
</ul>
Financial &amp; Strategic Oversight
<ul>
<li>Prepare and manage departmental budgets, forecasts, and labor costs in alignment with financial goals.</li>
<li>Collaborate with senior leadership on resort-wide initiatives, capital projects, and long-term planning.</li>
<li>Identify and implement revenue-generating opportunities within the Rooms Division.</li>
</ul>
Compliance &amp; Standards
<ul>
<li>Ensure compliance with all health, safety, and operational policies, including state and federal regulations.</li>
<li>Maintain Forbes 5-Star and Relais &amp; Châteaux standards across all touchpoints.</li>
</ul>
Qualifications:
<ul>
<li>Minimum 5+ years of progressive leadership experience in luxury hospitality, preferably at a Forbes 5-Star or Relais &amp; Châteaux property.</li>
<li>Deep understanding of high-end guest service philosophies and operational best practices.</li>
<li>Exceptional leadership, communication, and interpersonal skills.</li>
<li>Proven ability to lead and develop high-performing teams in a boutique or ultra-luxury setting.</li>
<li>Strong analytical, budget management, and decision-making abilities.</li>
<li>Hands-on, service-oriented, and adaptable to seasonal fluctuations and guest preferences.</li>
<li>Familiarity with PMS systems (e.g.Maestro) and hospitality technologies.</li>
<li>Bachelor’s degree in Hospitality Management or related field preferred</li>
</ul>
 Additional Information 
<ul>
<li>Paid time off up to 4 weeks</li>
<li>Paid sick leave&nbsp;</li>
<li>Holiday Pay</li>
<li>Health Benefits</li>
<li>Life Insurance</li>
<li>401k Matching</li>
<li>Daily Staff Meal</li>
<li>Relocation reimbursement available</li>
</ul>
STANDARD SPECIFICATIONS
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Director of Rooms

<h3>Job Description</h3>
Additional InformationOvernight Shift Job Number25074753 Job CategoryRooms &amp; Guest Services Operations LocationSheraton Boston Hotel, 39 Dalton Street, Boston, Massachusetts, United States, 02199VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management 
POSITION SUMMARY
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 &nbsp;At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.

Guest Service Representative

<h3>Job Description</h3>
Responsibilities:&nbsp;As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:
\n
<ul>\n
<li>Greet guests warmly and professionally, whether in person or over the phone.</li>
\n
<li>Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.</li>
\n
<li>Follow processes outlined in the Guest Reception Training Manual SOP.</li>
\n
<li>Maintain positive working relationships with Sales, Marketing, and Administrative teams.</li>
\n
<li>Distribute and collect Guest Registration Forms, assisting guests with any inquiries.</li>
\n
<li>Accurately assign guests to Sales Representatives in the order of their arrival.</li>
\n
<li>Ensure timely updates of guest information in Concierge.</li>
\n
<li>Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.</li>
\n</ul>
\n
Benefits:&nbsp;Joining our team comes with a range of benefits, including:
\n
<ul>\n
<li>401(k) plan</li>
\n
<li>Dental insurance</li>
\n
<li>Vision insurance</li>
\n
<li>Health insurance</li>
\n
<li>Paid time off</li>
\n
<li>Employee discounts, and more!</li>
\n</ul>
\n
Why Us:
\n
<ul>\n
<li>Company growth: Experience being part of our expanding success.</li>
\n
<li>Customer satisfaction: Contribute to the satisfaction of our valued customers.</li>
\n
<li>Passionate team: Join a team that values customer obsession.</li>
\n</ul>
\n
Training and Development:&nbsp;Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.
\n
If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!

Guest Reception Representative

<h3>Job Description</h3>
Job Description
Location:
Brooksby Village by Erickson Senior Living
Our award-winning senior living community is looking for a full &amp; part time Program / Activities Assistants to enhance the well-being of our Memory Care residents through physical, intellectual, social, spiritual, and emotional activities. In this role, you will work with an amazing team of programming professionals to tailor therapeutic and recreational activities to meet residents' needs and interests.
Deficiency-Free Survey for the last three years &amp; 5 star rated
What we offer
<ul>
<li>A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values</li>
<li>Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options</li>
<li>PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law</li>
<li>401k for all team members 18 and over with a company 3% match</li>
<li>Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age</li>
<li>30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices</li>
<li>Education assistance up to $5,250 per calendar year</li>
<li>Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!</li>
<li>Compensation: Depends on Experience - Earn up to $20/hr</li>
</ul>
How you will make an impact
<ul>
<li>Facilitate structured and impromptu programs for residents in common areas and rooms using independent judgment</li>
<li>Escort residents on group trips and excursions, ensuring their safety</li>
<li>Collaborate with team members, management, and volunteers to deliver engaging programs and activities</li>
<li>Monitor and report changes in residents’ needs and preferences to the Programming Manager</li>
<li>Manage program supplies and equipment, ensuring functionality and safety</li>
<li>Participate in team discussions on programming, schedules, and resident issues</li>
<li>Prepare and implement activity programs based on the Program Manager’s guidance</li>
<li>Lead and set up both group and individual activities, motivating and assisting participants</li>
</ul>
What you will need
<ul>
<li>Minimum of 1 year of experience working with the geriatric population or in related professional fields (e.g., educators, social workers, rehab professionals); education may substitute for experience</li>
<li>Minimum of 1 year of experience as an Activities Assistant in a licensed health care facility or related experience through college coursework and internships is preferred</li>
<li>Experience leading groups with varying levels of physical and cognitive independence is preferred</li>
<li>Flexible work schedule, including weekends and evenings, is required</li>
</ul>
Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Brooksby Village is a beautiful 90-acre continuing care retirement community located in Peabody, Massachusetts, just minutes from Boston. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Brooksby Village helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Activities Assistant

<h3>Job Description</h3>
Job Description
Job Description: 2nd Shift Front Desk Agent Location: Sheraton Springfield Monarch Place Hotel Shift: 2nd Shift (Typically 3:00 PM - 11:00 PM)
Position Overview: We are seeking a friendly, detail-oriented, and reliable Front Desk Agent to join our team at the Sheraton Springfield Monarch Place Hotel. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a welcoming and pleasant experience throughout their stay. You will provide exceptional customer service, assist with guest inquiries, and maintain the smooth operation of the front desk during the 2nd shift.
Key Responsibilities:
<ul>
<li>
Guest Check-In &amp; Check-Out: Greet guests upon arrival, ensure the check-in process is smooth, and assist with any check-out procedures.
</li>
<li>
Customer Service: Provide exceptional service by addressing guest requests, inquiries, and concerns promptly and professionally.
</li>
<li>
Room Reservations: Manage reservations, make adjustments as needed, and ensure accurate guest room assignments.
</li>
<li>
Cash Handling &amp; Billing: Process payments, issue receipts, and ensure accurate billing and charges.
</li>
<li>
Phone and Email Management: Answer phones, respond to emails, and assist guests with any inquiries regarding hotel amenities, services, or local recommendations.
</li>
<li>
Hotel Knowledge: Maintain knowledge of hotel services, policies, local attractions, and events to provide guests with relevant information.
</li>
<li>
Problem Resolution: Address any guest complaints or issues in a timely and efficient manner, escalating to management when necessary.
</li>
<li>
Security: Ensure the safety and security of all guests and hotel property during the shift. Monitor security cameras and perform walk-throughs as needed.
</li>
<li>
Shift End Reporting: Complete shift-end paperwork, document any important occurrences, and ensure smooth handover to the next shift.
</li>
</ul>
Qualifications:
<ul>
<li>
Previous experience in a customer service or hospitality role preferred.
</li>
<li>
Strong communication skills with the ability to interact effectively with guests and team members.
</li>
<li>
Ability to work independently and handle multiple tasks in a fast-paced environment.
</li>
<li>
Excellent organizational skills and attention to detail.
</li>
<li>
Comfortable working with hotel management software (training provided).
</li>
<li>
Basic computer skills and familiarity with office equipment.
</li>
<li>
Ability to work evenings, weekends, and holidays as needed.
</li>
<li>
Positive attitude and a passion for delivering excellent customer service.
</li>
</ul>
Physical Requirements:
<ul>
<li>
Ability to sit, stand, or walk for extended periods.
</li>
<li>
Occasional lifting or carrying of up to 25 pounds.
</li>
</ul>
What We Offer:
<ul>
<li>
Competitive hourly wage.
</li>
<li>
Opportunities for growth and career advancement within the Hilton brand.
</li>
<li>
Employee discounts at Hilton properties worldwide.
</li>
<li>
Benefits package for full-time employees (including health, dental, vision, and 401k).
</li>
</ul>
If you are a dedicated and customer-focused individual looking to join a dynamic team, we encourage you to apply for the Front Desk Agent position at Hilton Garden Inn Worcester. Be part of our team and help us deliver a memorable experience to all our guests!
How to Apply: Interested candidates should submit their resume through our online application portal or contact the Hilton Garden Inn Worcester’s Human Resources department for further inquiries.

Front Desk Agent

<h3>Job Description</h3>
Job Description
About WNDR
WNDR Museum is an interactive experience: a multi-sensory showcase of art and technology. Our message is simple: We are all artists. And as artists, our visitors are more than passive onlookers. Whatever they do in our museum, IS art.
WNDR is a collective of thinkers, artists, poets, and designers, working at the intersection of art and technology. The expansive programs put forth as a collective hub includes our museums, creative studio, and bold collaborations. At WNDR, you’ll have the opportunity to work directly with hands-on leaders and mission-driven individuals every day.
About the role
WNDR Museum Boston is looking for individuals to join our Ambassador team!
We are looking for people who want to play an integral role in shaping the entire guest experience, offering top-notch customer service with a dose of humor and humanity, from the moment guests enter our venue until the moment they exit.
This job is perfect for restaurant servers, hospitality professionals, actors, experience-based retail associates and people who thrive on authentic guest interactions and are looking to do it in a wildly amazing atmosphere!
This is a part-time, on-site role in Boston, MA
Preferred Qualifications
<ul>
<li>Previous experience in museums, hotels, restaurants, or other guest facing, hospitality related positions.</li>
<li>Are a gifted storyteller, actor, comedian, dinner party guest, life of the party, etc.</li>
<li>Value collaboration and acting as a team player.</li>
<li>High School Diploma or GED preferred but any related work experience accepted.</li>
<li>Knowledge of POS or ticketing systems a plus.</li>
<li>Knowledge and love of art or technology a plus.</li>
<li>Ability and willingness to work flexible hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays.</li>
</ul>
About the role responsibilities
<ul>
<li>Engaging warmly with guests, facilitating meaningful interactions, answering any questions, and actively taking steps to correct any guest issues.</li>
<li>Arriving on time and being ready for pre-shift meetings and communicating effectively with other Ambassadors, and Floor Managers.</li>
<li>Facilitating authentic museum experiences for our guests through meaningful guest interaction. Having a comprehensive knowledge of our space, exhibits, artists and WNDR culture.</li>
<li>Facilitating the flow of guests in our space while maintaining the safety and security of exhibits and guests.</li>
<li>Attending mandatory trainings and monthly all-staff meetings.</li>
<li>Working in all aspects of the museum floor experience, including retail, food and beverage, box office and at special events.</li>
<li>Learning and processing transaction on both our ticketing and POS systems.</li>
<li>Keeping our space clean and orderly for everyone’s enjoyment.</li>
<li>Other duties as assigned.</li>
</ul>
Physical Requirements (with or without accommodations)
<ul>
<li>Mobility: The ability to consistently walk and move around is essential for this role.</li>
<li>Stationary Tasks: This position involves frequent stationary activities, including standing, reaching, and maintaining balance while walking.</li>
<li>Body Movements: Occasional physical activities such as kneeling, crouching, climbing, bending, or stooping may be required.</li>
<li>Equipment Handling: The role could include pushing or pulling equipment, such as shelving bays, dollies, and carts.</li>
<li>Lifting: Candidates must be capable of lifting, carrying, and placing items weighing up to 25pounds.</li>
<li>Being present in a space with a significant amount of multi-sensory stimulation including but not limited to multiple recorded audio tracks played over speakers, crowd noise, abrupt shifts in lighting, strobe lights and multiple video devices visible at once.</li>
</ul>
These requirements are designed to comply with company policies and can be adjusted or accommodated as needed. If you have any concerns or require accommodations, please let us know. Join us in shaping a truly immersive cultural experience at WNDR!
At WNDR, we are passionate about finding people to continuously help us grow our organization. We encourage you to apply, even if your experience doesn’t match every detail of the job description. If we don’t see something that immediately fits, we will keep your resume on file for future opportunities.
WNDR Museum warmly welcomes people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team. WNDR is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply. We hold ourselves to our commitment and continuously strive to attract, engage, and grow with our talented team.
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