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job_organization_name

city

state

<h3>Job Description</h3>
Job Description
About InvoiceCloud: 
InvoiceCloud is a fast-growing fintech company with an award-winning culture and a leading disruptor in the electronic bill presentment and payment (EBPP) space. Serving more than 3,200 customers across the utility, government, and insurance industries, InvoiceCloud's secure and innovative SaaS platform enhances the customer experience, driving higher digital payment, AutoPay, and paperless adoption rates. By switching to InvoiceCloud, clients can improve customer engagement and satisfaction while lowering costs, accelerating payments, and reducing staff workloads. To learn more, visit InvoiceCloud.com. 
Position Overview:
The Software Engineering team at Invoice Cloud is dedicated to the design, build, support and innovation of the foundational software platform supporting the entire SaaS customer engagement, e-billing, and payment platform used by thousands of businesses and millions of customers. The Software Engineering Manager will provide key technical and people leadership in the team's ongoing architectural evolution, development, and maintenance of the core platform focusing on payer &amp; biller facing product solutions. This is an ideal opportunity for someone who is passionate about building delightful customer experience products in a highly scalable, quality-focused, and secure manner, leveraging agile principles and values, test driven development and continuous integration and deployment. We are looking for a strong leader with a deep understanding of modern programming best practices, agile methodologies, and scalable enterprise solutions. 
What You'll Do
<ul>
<li>Partner with product and engineering leaders to define technical and product strategies.</li>
<li>Recruit, mentor, and grow top engineering talent.</li>
<li>Drive best practices to ensure security, scalability, and innovation.</li>
<li>Oversee delivery metrics and continuously improve team productivity.</li>
<li>Lead initiatives that enhance both customer and employee experiences.</li>
</ul>
Who We Seek 
<ul>
<li>4+ years leading engineering teams, with 8+ years in enterprise software (ideally fintech).</li>
<li>Proven experience with agile/Scrum, test-driven development, and CI/CD.</li>
<li>Strong technical background in SaaS platforms, distributed systems, APIs, and modern languages (C#, SQL, Python, React, JavaScript).</li>
<li>Experience with MCPs and utilizing AI to streamline software development.</li>
<li>Experience in regulated, security-focused environments (HIPAA, PCI, SOC 2).</li>
<li>Excellent communicator with the ability to influence across technical and non-technical stakeholders.</li>
<li>Self-directed, collaborative, and innovation-oriented.</li>
</ul>
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. 
Base Compensation Range$155,000—$175,000 USD
InvoiceCloud is an Equal Opportunity Employer.  
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.  
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact <a href="mailto:jobs@invoicecloud.com" target="_blank">jobs@invoicecloud.com</a>.
Click here to review InvoiceCloud's Job Applicant Privacy Policy. 
To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.

Manager, Software Engineering (Product)

<h3>Job Description</h3>
Job Description
Massachusetts Property Insurance Underwriting Association is seeking a Service Desk/ Support Technician II to join their IT Department. This position reports to the IT Manager - Infrastructure and Security and has no supervisory responsibilities.
This position is responsible for providing advanced customer service to end-user calls for assistance by logging, troubleshooting, resolving, escalating, and documenting all tickets using the service desk automated tool. Provides hardware, software, and network support to Association employees, for all equipment and software supported by the IT department, including PCs and laptops, mobile devices, desktop phones, printers. Provides user account management for the network and production applications and maintains established change management documentation procedures. Deploys, upgrades, and maintains system images and end-user software packages. Assists with escalations from the Service Desk Technician. Assists system administrators with server creation, deployment and other responsibilities.
JOB REQUIREMENTS:
This position requires a high school diploma and 5+ years of prior experience supporting Windows users in a helpdesk environment. Must have a strong knowledge of current Supported Windows OS, Microsoft Office Suite, PC hardware and peripherals, and popular software applications (Microsoft Office Suite, Adobe, Zoom). Must have a working knowledge of Windows Server Active Directory User Management, Group Policy, DNS, Microsoft 365 Entra ID, Intune, OKTA. Strong verbal and written communication skills are needed to communicate with colleagues, clients and/or vendors and an ability to express ideas and concepts clearly is required. Must have a willingness to work as part of a team, sharing information and learning from colleagues. Strong analytical skills and a high level of accuracy and attention to detail are crucial. Must be able to work independently, have computer proficiency and maintain confidentiality Must have good organizational, research, and time management skills and the ability to prioritize and handle many projects at once. Must be able to work with minimal supervision. Microsoft Windows/Azure Certifications, CompTIA A+ or Network+ Certification required.
RESPONSIBILITIES:
<ul>
<li>Answers help line phone calls from users requesting assistance and creates tickets in the service desk automation tool. Manages tickets that originate from the service desk web portal or email. Resolves all open tickets in a timely manner or reassigns them to the appropriate IT personnel.</li>
<li>Uses automated diagnostic programs and research tools, including technical support pages on the Internet and user manuals to solve PC problems. If unable to solve the problem forwards all information to the Support/Systems Administrator. Reports recurrent PC problems to the Support/Systems Administrator.</li>
<li>Creates, modifies, and deletes user accounts as new employees are hired, changes are requested by supervisors for current employees, and as current employees leave. These include but are not limited to PC Logons, Security Cards, Email Services, Infinity accounts, and ImageRight Accounts.</li>
<li>Prepares computers and peripheral equipment for delivery to employees, including imaging new PC hardware with the appropriate software and operating system. Re-images corrupt system as needed.</li>
<li>Aids Support Systems Administrator in creation of Windows Servers and virtual workstations as needed.</li>
<li>Assist in the creation, management and deployment of Microsoft Intune Device policy.</li>
<li>Places service calls for equipment and third-party software to appropriate vendors, as needed.</li>
<li>Meets weekly with IT Manager – Infrastructure and Security to provide updates on open tickets and projects.</li>
<li>Assists users in the proper use of PC hardware and software and provides training when needed.</li>
<li>Keeps current with emerging technologies as they apply to this position. Using training methods provided by association.</li>
<li>Provides backup coverage and support to the Service Desk / Support Technician and Production Support Analyst.</li>
<li>Maintains equipment database and performs equipment audit alongside Service Desk / Support Technician.</li>
<li>Assists in cross organizational duties with GFMS.</li>
<li>Provides backup to the Support Systems Administrator for coverage for maintaining daily backups.</li>
<li>All other duties and projects as assigned</li>
</ul>
ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS:
To complete the essential functions of this position in a complete and timely fashion, the person must be able to:
<ul>
<li>Must be able to remain in a stationary position 100% of the time.</li>
<li>Needs to occasionally move about the office to access documents, office machinery, interact with team members, attend meetings, etc.</li>
<li>Operate a computer and other office productivity equipment as needed to meet the requirements of this position.</li>
<li>Read and create both physical and electronic documents.</li>
<li>Effectively communicate with employees, customers, vendors, and other internal and/or external business partners on the telephone, in writing and in person.</li>
<li>Think analytically, concentrate on assigned tasks, observe, and remember detail, and make decisions sufficient to meet the requirements of this position.</li>
<li>Ability to travel as needed to meet the requirements of this position</li>
</ul>
We offer an excellent benefits package, a matching 401(k) program, pension program, and we are conveniently located in Government Center.
For more information about Massachusetts Property Insurance, please visit our website at <a href="http://www.mpiua.com" target="_blank">www.mpiua.com</a>. Interested applicants should send resumes via e-mail.
We are an Equal Opportunity Employer. The Association will give fair and equal consideration to all applicants regardless of race, color, religion, sex, marital status, parental status, national origin, ancestry, sexual orientation, gender identity or expression, pregnancy or pregnancy-related conditions, military service, veteran status, age, disability, genetic information, natural or protective hairstyle, prior psychiatric treatment, use of family and medical leave, or any other characteristic protected by relevant federal, state and local laws, except where a good faith occupational qualification applies.

Service Desk/ Support Technician II

<h3>Job Description</h3>
Job DescriptionDescription:
ABOUT TRUDATARX
TruDataRx, Inc. uses objective clinical data to help clients improve the clinical efficacy and reduce the costs of pharmacy benefits for its members. We are independent from all players in the pharmaceutical manufacturing and distribution industries, enabling us to best serve our clients. We value the following characteristics in our team members:
<ul>
<li>Outward Mindset – foundation of our culture, which influences the right behaviors, that leads to results</li>
<li>Entrepreneurial – the ability to get things done with resources you don’t control</li>
<li>Humility – deep comfort in knowing when you don’t know and asking questions</li>
<li>Collaboration – we always give benefit of doubt that each person has something to contribute</li>
</ul>
POSITION SUMMARY:
The Implementation Manager will oversee the end-to-end onboarding process for new clients, ensuring their successful implementation of TruDataRx’s formulary management products. Implementation of our products involves plan design, formulary configuration, customer service, file exchange setup(s), prior authorization processes, quality assurance activities, and other service components that require strategic planning and cross functional coordination to deliver exceptional client experiences. 
ESSENTIAL FUNCTIONS
<ul>
<li>Proactive management of client relationships, serving as the primary client contact and leading their transition from sales through implementation of their TruCardRX product, which is unique to each client’s scope and business objectives</li>
<li>Manage end-to-end client implementations, including project planning, risk management, and cross-functional coordination</li>
<li>Coordinate with TruDataRx’s vendors and with clients’ vendors, including (but not limited to) Pharmacy Benefit Managers, Rebate Aggregators, Third Party Administrators, and Contracted Pharmacies</li>
<li>Effectively manage project expectations through facilitation of regular status meetings, providing detailed project updates, maintaining transparent communication channels with all stakeholders, identifying project risks and proactively addressing challenges </li>
<li>Collaborate with internal teams on the configuration component of implementation</li>
<li>Organize and coordinate customer onboarding and training through virtual sessions aimed to ensure clients are well- equipped to effectively utilize their TruCardRX product. </li>
<li>Attain a deep understanding of the product offerings, act as a subject matter expert of the TruCardRx product and promote product adoption</li>
</ul>
Requirements:
REQUIREMENTS
<ul>
<li>Bachelor’s Degree in Business Administration, Healthcare Management or a relevant field</li>
<li>3+ years experience managing the full lifecycle of PBM implementation, from sales hand-off to support post-go-live</li>
<li>Ability to lead multiple complex implementation projects simultaneously and shift priorities easily</li>
<li>Strong knowledge of pharmacy benefit design, formulary management, eligibility &amp; accumulator file exchange, and claims adjudication</li>
<li>Proficiency in project management methodologies with a track record of successfully managing concurrent and complex, cross-functional projects synergistically with diverse teams and multiple stakeholders </li>
<li>Familiarity with PBM operations and healthcare industry standards</li>
<li>Exceptional verbal and written communication skills with a focus on clarity and client engagement</li>
<li>Proficiency in Microsoft/Google analytic (i.e. excel or sheets) and presentation (i.e. PowerPoint or Slides) tools</li>
<li>Ability to understand and communicate technical requirements or changes, collaborating effectively with technical teams</li>
<li>Dynamic ability to address complex challenges with innovative solutions</li>
<li>Self-starter able to thrive in a fast-paced, highly ambiguous environment</li>
<li>Experience in a technical startup environment (not required)</li>
</ul>
Company Standard Requirements:
<ul>
<li>Ability to work well with others in a collaborative environment</li>
<li>Ability to get things done with resources you don’t control</li>
<li>Willingness to admit you don’t know and ask for help</li>
<li>Exhibit constant curiosity and a drive to problem solve</li>
<li>Exhibit desire to learn and grow on a continuous basis</li>
</ul>

Implementation Manager

<h3>Job Description</h3>
Job Description
Principal Software Engineer
Location: This is a remote position open to candidates based in Atlanta, GA; Austin, TX; Burlington, VT; or Tallahassee, FL .
Reports to: VP, Application Engineering
Salary range: $150,000 - $170,000
At Aptarro, we believe the best work happens when people feel valued, supported, and empowered to thrive! Our culture is grounded in our A.R.R.O.W core values, which guide everything we do and keep us moving forward – together. 
 ✔Agile Mindset – We adapt and pivot with purpose. 
✔ Relentless Resourcefulness – We find solutions, no matter the challenge. 
✔ Raise Your Hand – We step up, own it, and contribute. 
✔ Only What Matters – We simplify and focus on what drives impact. 
✔ We Do Hard Things Together – We solve tough problems as a team.
We help healthcare providers get paid accurately and on time—without getting stuck in the complexity of billing, coding, and compliance. Our Revenue Cycle Management (RCM) solutions reduce denials, ensure compliance, and integrate seamlessly with EHRs, practice management, and hospital information systems—so providers can focus on what matters most: patient care.
We help our customers make right easy—every day.
 
What You’ll Do
We’re looking for an experienced and strategic Principal Software Engineer to play a key role in evolving and maintaining our CWCS/Registration systems. You’ll work on high-performance, secure, and scalable applications that support mission-critical workflows. This role is ideal for someone who enjoys full-stack development, systems architecture, and solving complex technical challenges in a collaborative environment.
In this role, you will:
<ul>
<li>Collaborate within a small, agile team to design, build, and maintain enterprise-grade software solutions</li>
<li>Lead development efforts across the stack, from UI (Angular) to .NET-based application logic and SQL database integration</li>
<li>Contribute to the evolution of our cloud-native architecture, focusing on horizontal scalability, security, and performance</li>
<li>Own and improve a key portion of the application architecture, becoming a go-to expert for that component</li>
<li>Serve as a technical escalation point for field issues, designing and delivering solutions that are aligned with our software development lifecycle</li>
<li>Participate in the full SDLC, from requirements gathering and prototyping through to testing and deployment, including test automation</li>
<li>Occasionally lead cross-functional technical initiatives, working closely with engineering, architecture, security, and product teams to deliver impactful solutions</li>
</ul>
What You’ll Bring
<ul>
<li>Bachelor’s or master’s degree in computer science or equivalent experience</li>
<li>10+ years of software development experience, ideally in enterprise product development</li>
<li>Deep expertise in C#, .NET, SQL, and Angular, with at least 5 years of hands-on experience using these technologies</li>
<li>Proven success in building and maintaining web applications with architectures that include: Web UI, RESTful APIs, .NET middle tier, ORM, and SQL back end</li>
<li>Hands-on experience with cloud platforms (e.g., AWS, Azure) and container orchestration using Kubernetes</li>
<li>Strong problem-solving skills and the ability to thrive in a fast-paced, collaborative, agile team environment</li>
<li>Healthcare industry experience, especially in areas such as revenue cycle management, medical records, or HIM, is a strong plus</li>
</ul>

Principal Software Engineer

<h3>Job Description</h3>
Job DescriptionSalary: $105,000 - $125,000 
ServBeyond Solutions dedication to innovation, quality, and customer satisfaction has allowed us to become a well-recognized leader in providing digital services for our Government customers. We seek an experienced Mid to Senior ServiceNow Developer who can contribute to our customer success.
 
As a ServiceNow Developer, you will perform configuration, development, support, and maintenance of the ServiceNow implementation. You would work with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs, and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules. The ideal candidate will possess a deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Public Sector Digital Services (PSDS), Customer Service Management (CSM), HR Service Delivery (HRSD), Strategic Portfolio Management (SPM) and related ServiceNow modules, possess deep subject matter expertise related to ServiceNow platform, and have experience supporting government clients within HHS, CMS, DOD, and other federal agencies.
Please note: Applicants must reside within a 50-mile radius of the Washington DC Metro Area or Hanscom AFB, Lincoln, Massachusetts, to be considered.
 
Primary Responsibilities
<ul>
<li>Support the standup, configuration, and implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, PSDS, SPM, and others as required</li>
<li>Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles</li>
<li>Create, maintain, and enhance Dashboards and reporting, including scheduled reports</li>
<li>Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.)</li>
<li>Coordinate and support application and platform upgrades</li>
<li>Assist with the design, creation, and cataloging of business process flows</li>
<li>Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies</li>
<li>Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs</li>
<li>Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow</li>
<li>Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance</li>
<li>Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts</li>
<li>Developing, configuring, and customizing the ServiceNow platform to fit business requirements</li>
</ul>
<ul>
<li>Troubleshoot and resolve problems</li>
<li>Orchestrate and automate tasks</li>
<li>Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment</li>
<li>Provide strong development and project on-track and on-task, and collaborate on an ongoing project in both new development and enhancements between engineers, developers, analysts, and other team members</li>
<li>Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development</li>
<li>Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support</li>
<li>Review and apply any additional UI/UX requirements from the external and internal teams, and align with ServiceNow development</li>
<li>Utilizes available programming methodologies and languages and adheres to coding standards, procedures, and techniques while contributing to the technical code documentation</li>
<li>Support data migration as needed</li>
<li>Design and implement solutions following established Configuration Management policies and standards</li>
<li>Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained</li>
<li>Willingness to further grow and enhance skillset from more senior developers throughout each project</li>
</ul>
Required Qualifications
Education:
<ul>
<li>Bachelors degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Masters degree. Additional experience may be accepted in lieu of a degree. </li>
</ul>
 
Certifications (Must hold one of the following certifications):
<ul>
<li>ServiceNow Certified Application Developer (CAD)</li>
<li>At least 2 ServiceNow Certified Implementation Specialist (CIS) certifications, showcasing deep expertise in multiple ServiceNow areas such as ITSM, ITOM, HRSD, PSDS, CSM, or SecOps. </li>
</ul>
 
ServiceNow Expertise:
<ul>
<li>Minimum: At least 3 years of experience with the design, development, and support of technology infrastructure</li>
<li>At least 2 years of ServiceNow development</li>
<li>Familiarity with Performance Analytics, Service Portal, and Flow Designer within ServiceNow.</li>
<li>Experience with ServiceNow upgrades </li>
</ul>
 
Advanced Development Skills:
<ul>
<li>Proficiency in AngularJS and Portal Development to customize user experiences.</li>
<li>Expertise in ServiceNow Development APIs for building custom solutions.</li>
</ul>
 
Methodology:
<ul>
<li>Experience with Agile methodologies and project management practices.</li>
</ul>
 
Client-Facing and Presentation Skills:
<ul>
<li>Comfortable presenting to large audiences, including senior leadership, government clients, and stakeholders.</li>
<li>Ability to explain complex technical solutions in clear, non-technical terms. </li>
</ul>
 
Other Qualifications: 
<ul>
<li>The qualified candidate shall possess excellent customer service skills and the ability to work independently, prioritize tasks, schedule, and complete multiple assignments</li>
<li>Ability to multitask and self-assign work in a fast-paced environment</li>
<li>Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership. Candidate shall have the ability to develop and present management-level briefings</li>
</ul>
<ul>
<li>Demonstrate potential and willingness to learn and adapt to rapid changes in technology</li>
<li>Open to receiving mentoring from senior developers and subject matter experts</li>
<li>MUST BE US CITIZEN</li>
</ul>
Preferred Qualifications
<ul>
<li> Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.</li>
</ul>
<ul>
<li>Experience with JIRA, Git, and Confluence</li>
<li>Understanding of ITIL foundation or ITIL certification</li>
</ul>
<ul>
<li>AWS cloud and ServiceNow certifications </li>
<li>Experience working with large software systems, including hardware integration and test</li>
<li>Experience working with multi-disciplinary technical development teams</li>
<li> Experience moving from a legacy application to a new application</li>
<li>Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team</li>
<li>Experience using Kanban to improve flow on support teams</li>
<li>Experience with DevOps/DevSecOps and CI/CD implementation</li>
</ul>
 
Work Environment &amp; Benefits
<ul>
<li>Health, Dental, Vision, and Life Insurance</li>
<li>15 days paid time off</li>
<li>10 Paid Holidays</li>
<li>401(k) with employer contributions</li>
<li>Professional development opportunities</li>
</ul>
 Salary Range
The salary range for the ServiceNow Developer position is competitive and commensurate with experience, typically between $105,000 $125,000 annually, depending on experience, education, and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for career development.
 
Equal Employment Opportunity
ServBeyond Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
 
Americans with Disabilities Act (ADA) Requirements
ServBeyond Solutions is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability to apply for a position with us, please email us at <a href="mailto:hr@servbeyond.com" target="_blank">hr@servbeyond.com</a>.
 The physical demands described below represent the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to speak or listen and frequently uses hands or fingers to handle objects, tools, or controls. Occasionally, the employee must stand, walk, sit, and reach with hands and arms, as well as lift or move objects weighing up to 25 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus, with the noise level in the work environment usually being low to moderate.

ServiceNow Developer

<h3>Job Description</h3>
Job DescriptionAbout Boston Managed IT 
Boston Managed IT (BMIT) is a fast-growing Managed Security Services Provider (MSSP) dedicated to anchoring businesses in innovation and security. We support small to mid-sized organizations with secure, reliable IT operations while building long-term partnerships based on trust. 
At BMIT, we’re not just filling jobs — we’re building careers. This role is designed for someone who will start at the Level 1 (L1) support tier, grow into a Level 3 engineer, and ultimately develop into a Regional Manager, helping to shape both our clients’ success and our own. 
The Role 
As a Service Delivery Engineer, you’ll be the first line of defense for client IT issues, working across desktops, networks, cloud platforms, and security tools. You’ll learn client environments, support our growing team, and gain hands-on exposure to the full MSSP stack. 
This role is ideal for someone who is passionate about technology and business, thrives in a fast-paced, security-driven environment, and wants to grow into a leadership position over time. 
Responsibilities 
Initial (L1) Responsibilities: 
<ul>
<li>
Respond to and resolve helpdesk tickets for desktops, networks, and cloud applications 
</li>
<li>
Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) environments 
</li>
<li>
Troubleshoot Windows/macOS issues and perform routine maintenance 
</li>
<li>
Document solutions, processes, and client-specific setups in knowledge systems 
</li>
<li>
Follow SOC2/ISO-aligned security standards for all client interactions 
</li>
</ul>
Growth Path to L3/Regional Manager: 
<ul>
<li>
Handle advanced troubleshooting, escalations, and project work 
</li>
<li>
Lead client technology initiatives (firewalls, cloud migrations, security tools) 
</li>
<li>
Mentor junior engineers and contribute to training resources 
</li>
<li>
Manage regional client relationships and ensure service excellence 
</li>
<li>
Partner with leadership on strategy, process development, and team scaling 
</li>
</ul>
Required Skills &amp; Qualifications 
Core Technical Skills (Day One): 
<ul>
<li>
Windows 11 and macOS support 
</li>
<li>
Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive) 
</li>
<li>
Basic networking (IP, DNS, DHCP, VPNs, Wi-Fi, firewalls) 
</li>
<li>
Endpoint protection and MFA best practices 
</li>
<li>
Strong documentation and ticket management skills 
</li>
</ul>
Professional Skills: 
<ul>
<li>
Excellent communication — able to explain technical concepts clearly 
</li>
<li>
Strong organizational skills and ability to manage multiple priorities 
</li>
<li>
Team-first mindset with accountability and client service focus 
</li>
<li>
Curiosity and drive to learn new technologies and certifications 
</li>
</ul>
Preferred / Growth Goals: 
<ul>
<li>
CompTIA A+, Network+, Security+ 
</li>
<li>
MSP/MSSP or helpdesk experience 
</li>
<li>
Exposure to RMM/PSA tools 
</li>
<li>
Leadership or project management experience (for future Regional Manager role) 
</li>
</ul>
 Requirements
Technical Skills: 
<ul>
<li>
Proficiency with Windows 11 and macOS support 
</li>
<li>
Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) 
</li>
<li>
Understanding of networking fundamentals (IP, DNS, DHCP, VPNs, Wi-Fi, firewalls) 
</li>
<li>
Familiarity with endpoint security, antivirus/EDR, and MFA best practices 
</li>
<li>
Ability to document troubleshooting steps and maintain accurate client records 
</li>
</ul>
Professional Skills: 
<ul>
<li>
Strong verbal and written communication; able to explain technical concepts clearly 
</li>
<li>
High level of organization and ability to prioritize multiple tasks 
</li>
<li>
Customer-focused mindset with professionalism and patience 
</li>
<li>
Collaborative approach — values teamwork, accountability, and trust 
</li>
<li>
Curiosity and commitment to continuous learning and development 
</li>
</ul>
Preferred (Growth-Oriented) Skills: 
<ul>
<li>
CompTIA A+, Network+, or Security+ certifications (or equivalent knowledge) 
</li>
<li>
Experience in a Managed Service Provider (MSP/MSSP) or helpdesk environment 
</li>
<li>
Familiarity with RMM/PSA platforms 
</li>
<li>
Exposure to cloud platforms (Microsoft Azure, AWS basics) 
</li>
<li>
Interest or prior experience in project leadership or mentoring 
</li>
</ul>
Work Environment &amp; Travel Requirements: 
<ul>
<li>
Must have a valid driver’s license and reliable personal vehicle 
</li>
<li>
Ability to commute to our Waltham, MA office as needed 
</li>
<li>
Willingness to travel to client offices across the Greater Boston area (mileage reimbursed at IRS rates) 
</li>
<li>
Ability to occasionally lift and transport IT equipment (up to 40 lbs) 
</li>
</ul>
 Benefits
<ul>
<li>
Unlimited PTO – with a required minimum of 5 business days off per year to ensure true rest and recharge 
</li>
<li>
10 Paid Holidays – for personal, cultural, or religious observances 
</li>
<li>
Profit Sharing Program – when the company succeeds, you directly share in the results 
</li>
<li>
Health &amp; Wellness Support – comprehensive coverage options and resources to support your well-being 
</li>
<li>
Mileage Reimbursement – at the current IRS rate for all client-related travel 
</li>
<li>
Professional Development Sponsorship – paid industry certifications, cross-training opportunities, and conference attendance 
</li>
<li>
Hybrid Work Model – flexibility to work remotely while maintaining connection with our Boston/Waltham team and clients 
</li>
<li>
Growth Path – a clear career trajectory from L1 Engineer → L3 Engineer → Regional Manager 
</li>
<li>
Collaborative Culture – a team-first environment built on accountability, candid feedback, and continuous improvement 
</li>
</ul>

Service Delivery Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
Hoyle Tanner is seeking a Senior Resident Project Representative to join our New England Municipal Engineering Division. 
 
This is an exciting opportunity for the Senior Resident Project Representative that wants to stay, grow and receive benefits with their next company. You will be working with an experienced, professional team of 36 individuals who will be a great resource and support you in your new position. We have a full slate of projects that are now going into the construction phase, and we need you! 
We are a welcoming, collaborative, respectful, encouraging, and diverse community where you can achieve your career goals. Our midsize allows you to be visible and heard. Hoyle Tanner offers you a flexible schedule, remote work opportunities and a generous sign-on bonus. See our impressive benefits package for more information.
 
Location: Burlington, VT
Situated in the heart of Burlington’s downtown district, our office sits high on the fourth floor of the Wells-Richardson historic building overlooking the beautiful Lake Champlain waterfront and Adirondack Mountains. 
 
Primary responsibilities include:
<ul>
<li>Field observation and inspection of infrastructure projects under the direct supervision of a Project Manager/ Contract Administrator/ Senior Resident Engineer</li>
<li>Record site observations in daily reports and report issues and discrepancies to supervisory personnel</li>
<li>Read and understand contract plans, specifications, shop drawings, submittals, and special provisions</li>
<li>Conduct simple field testing of construction materials and report on test results</li>
<li>Produce simple drawings, tracings, maps, and technical computations to describe and report on observed construction operations</li>
<li>Use engineering tools such as transit level, rotary laser, GPS or others to measure and verify installed construction quantities</li>
<li>Use good judgment and supervisory guidance for limited field changes according to prescribed policies and procedures and with input from direct supervisors</li>
<li>Be actively involved with the client and contractor in resolution of any discrepancies or construction issues</li>
<li>Document observed field conditions</li>
<li>Obtain a general understanding of the construction project schedule and the logical sequence of construction activities</li>
<li>Process contractor progress payments for review and approval by supervisory personnel</li>
<li>Coordinate inspection of construction materials and have a general understanding of test methods and interpretation of results</li>
<li>Develop an understanding of project budget, scope of services, project development, and provide updates and recommendations to your supervisor in maintaining schedule and budget</li>
<li>Monitor and review spent hours and dollars versus percent complete in relation to project timelines and budget and provide recommendations to the Project Manager to stay on track</li>
<li>Understand the client's organization and develop professional relationships with client peers</li>
<li>Develop proficiency in software programs and other tools to support construction inspection and review processes</li>
<li>Demonstrate strong technical report writing and develop knowledge of proposal development</li>
<li>Provide suggestions to resolve project timeline issues and budget issues</li>
<li>Provide peer mentoring for new construction technician staff</li>
</ul>
Requirements:
Qualifications:
<ul>
<li>BS or MS in Civil Engineering or related field, or meets experience requirements</li>
<li>10-15 years of construction inspection or related experience</li>
<li>Certification or ability to become certified in OSHA 10, Construction and Confined Space for Construction or HAZWOPER. Certification or ability to become certified in one or more of the programs offered by LPA, NICET, ACI, NETTCP or approved alternate</li>
<li>Salary is contingent on experience</li>
</ul>

Senior Resident Project Representative

<h3>Job Description</h3>
Job Description
&nbsp;Team Overview
The Fluency Engineering Team is detail-oriented and extraordinarily passionate about digital advertising. We blend the art and science of advertising into simple and scalable solutions to complex problems, and deliver leading edge software products to our customers.
The Fluency platform is built using a native AWS architecture.&nbsp; We use RDS/MySQL, Java, Spring Boot, Elastic Beanstalk, JavaScript, Vue.js, S3 along with whatever else makes sense for the job at hand.
Job Summary
We're looking for our next talented back-end Senior Software Engineer to join us. The ideal candidate is a creative thinker that is highly motivated to execute and capable of wearing multiple hats every day. You will have strong leadership skills and must be comfortable self directing.&nbsp; You will be required to self manage, including self learning, with the ability to write the best possible code while guiding others on best practices.&nbsp;As a Senior Software Engineer you will work closely with the entire engineering team and key stakeholders across the company to execute our strategic priorities. If this sounds like you, we'd love to hear from you.
Your Role:
<ul>
<li>Plan and execute projects based on the product development pipeline and assignments</li>
<li>Triage incoming issues that couldn’t be resolved by our operations team&nbsp;</li>
<li>Contribute creatively to the product development pipeline </li>
<li>Collaborate across the business and functional departments to develop and deploy solutions that address key business initiatives </li>
<li>Continuously improves software development productivity, quality and predictability</li>
<li>Ensure delivery of the highest quality service to our clients </li>
<li>Other duties as assigned (whatever we forgot to put in here)</li>
</ul>
What We Look For:&nbsp; 
<ul>
<li>5+ yrs in development ideally and/or proven skills</li>
<li>Degree in a related field a plus but NOT required, we look for proven talent and skill</li>
<li>Experience establishing, leading, and inspiring world class development</li>
<li>Leadership capabilities to manage ideas, timelines and deliverables in a fast-paced environment with aggressive deadlines&nbsp;</li>
<li>Enterprise software development experience </li>
<li>Love feedback and understand iterative development cycles</li>
<li>Passion and expertise working with engineering, product, and marketing teams</li>
<li>Knowledge of current development strategies and trends across web application and mobile application platforms</li>
<li>Experience with the advertising industry a plus</li>
<li>Have passion, come to work and play hard everyday</li>
</ul>
Fluency is headquartered in Vermont.&nbsp; This position is remote US based.&nbsp; If local, you have the option to go into the office.&nbsp;&nbsp;
At Fluency, we’re proud to be an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace where everyone can thrive. We welcome applicants of all backgrounds and identities and do not tolerate discrimination or harassment of any kind.
Employment decisions at Fluency are made based on business needs, job requirements, and individual qualifications—without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.
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Senior Software Engineer

<h3>Job Description</h3>
Job Description
SUMMARY:&nbsp; 
The Data Science Developer is responsible for understanding the business problems, identifying/applying the right AI or cognitive computing technologies to solve problems, and is involved in the formulation and execution of technology solutions.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
<ul>
<li>Collect, preprocess, and analyze large datasets to identify patterns and features.</li>
<li>Develop and apply machine learning algorithms to improve diagnosis accuracy and reduce false positives.</li>
<li>Work with cross-functional teams, including radiologists, medical professionals, and software engineers, to develop and test new algorithms and models.</li>
<li>Design and develop software tools and frameworks to automate the processing and analysis of medical images.</li>
<li>Implement deep learning architectures for image analysis and classification tasks.</li>
<li>Participate in the design and implementation of clinical studies to evaluate the performance of developed algorithms and models.</li>
<li>Ensure that developed models and algorithms meet regulatory and quality standards</li>
<li>Keep up-to-date with the latest trends and technologies in the field of medical imaging and data science.</li>
</ul>
REQUIRED EDUCATION AND EXPERIENCE
<ul>
<li>5 years of experience in the development and integration of complex imaging systems and/or medical image diagnosis software</li>
<li>Experience in developing with C++</li>
<li>Knowledge of DICOM development and troubleshooting experience</li>
<li>Prior experience developing healthcare components (PACS, VNA, RIS) and workflows</li>
<li>Experience with C++, C#, Python, machine learning</li>
<li>B.S. in Computer Science or related field. An M.S. or PhD is a plus</li>
</ul>
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Data Science Developer

<h3>Job Description</h3>
Job Description
Explore Career Opportunities at BrioHealth Solutions
At BrioHealth Solutions, we are always looking for passionate and talented individuals who want to make an impact in the lives of patients with advanced heart failure. Even if you do not see a current opening that matches your background, we would still love to hear from you.
By sharing your resume, you will become part of our talent network, and we will reach out if a future opportunity matches your skills and career aspirations. With our U.S. operations centralized in Burlington, MA, BrioHealth is growing rapidly, and we are eager to connect with individuals who share our passion for advancing mechanical circulatory support.
If you are interested in joining our team in the future, we encourage you to share your resume. Looking forward to staying in touch!
 
Company Summary
BrioHealth Solutions is a med-tech company pioneering the next generation of mechanical circulatory support with our investigational BrioVAD® LVAD system. Our mission is to bring new hope to patients and families affected by advanced heart failure through innovative technology, rigorous clinical development, and a patient-first approach.
The BrioVAD® system is designed to deliver durable performance while enhancing patient quality of life. We are currently enrolling patients in our INNOVATE™ clinical trial—an important milestone on the path to commercialization. Through engineering excellence, rigorous clinical research, and global collaboration, BrioHealth is poised to transform the standard of care for patients with advanced heart failure.
 
Our Commitment
BrioHealth Solutions is committed to fostering a diverse, inclusive, and collaborative workplace. We are proud to be an Equal Opportunity Employer and provide employment opportunities to all qualified applicants without regard to race, ethnicity, religion, age, sex, gender identity or expression, sexual orientation, disability, marital status, family status, national origin, veteran status, or any other characteristic protected by applicable laws where we operate.
We are also dedicated to providing reasonable accommodations to qualified applicants and employees to ensure everyone can perform their essential job functions in an inclusive environment. For inquiries regarding accommodations in the hiring process or for current employees, please contact our Talent Acquisition team.

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