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<h3>Job Description</h3>
Job Description
As a General Manager at Wendy's, you will be responsible for assisting the execution of daily operations activities. You are responsible for the overall effectiveness and results of the entire restaurant. You will be expected to lead and build a high performing team within your unit and have a positive work environment.
 
Specific Responsibilities Include:
 
<ul>
<li>Grow the revenue of the restaurant year over year through driving customer loyalty and frequency.</li>
<li>Achieve profitability through successful oversight of food and labor controllables.</li>
<li>Maintain budgets within supplies, repairs, and other areas of the business.</li>
<li>Train, monitor and reinforce food safety procedures to crew members.</li>
<li>Perform walk-thrus through-out the shift to ensure restaurant is ready to open/close.</li>
<li>Communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention.</li>
<li>Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures.</li>
<li>Ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.</li>
</ul>
 
Education / Experience
 
<ul>
<li>High School Diploma or GED required.</li>
<li>Must be at least 18 years of age</li>
<li>Two or more years of restaurant general managerial experience</li>
<li>Ability to multi-task while maintaining composure and giving sound advice and direction. Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues.</li>
<li>Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements.</li>
<li>Must be able to stand for prolonged periods of time. Position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved.</li>
<li>Must be available to report for work promptly and regularly, as well as work all day parts and days of the week.</li>
<li>May be required to transfer from one location to another and must have the ability to travel to other Area offices as business needs dictate.</li>
</ul>
 
We are also a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs.

General Manager

<h3>Job Description</h3>
Job Description
Role: 
Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.
 
Responsibilities and Accountabilities:
Ensuring Consistent Customer SatisfactionExecute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
Ensure that all employees present a neat clean appearance and wear company uniform.
Personally demonstrate the Customer needs are the highest priority.Ensure food safety, quality and accuracy of orders.Resolve customer complaints quickly while maintaining positive customer relations.
Greets customers with a smile, is polite and pleasant when speaking with customers.
Works with urgency.Works with management and fellow employees.Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.
Demonstrates a positive and enthusiastic attitude with co-workers.AttendanceUnderstands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
Understands and uses approved time keeping system, including accurately recording all hours worked.
Initiative and EnergyTakes action without being told, goes beyond what is simply required and maintains a high activity level.
Developing PeopleProvide regular feedback to the RGM on the performance of Team Members.
Provide ongoing constructive and complimentary feedback to Team Members.
Actively participates in the training of Team Members.Handle conflicts constructively and works with RGM to achieve resolution.Act Like an OwnerAssist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
Oversee proper product preparation, rotation, portioning, cooking and holding times.
Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
Perform other duties as required by manager.
 
Job Requirements and Essential Functions: 
Strong preference for internal promote form Hourly Champion position.Must be at least 18 years old.Must have reliable transportation.Able to do basic business math.Able to stock shelves and coolers.Able to oversee and manage subordinate employees and provide direction.Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
Able to clean the parking lot and grounds surrounding the restaurant.Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

Shift Leader

<h3>Job Description</h3>
Job Description
As a Shift Manager you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Shift Manager however, with each certification you will be qualified and expected to provide additional leadership in one or more additional areas (Open/Close, Kitchen and/or Customer Service). You may be responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader. See certification position descriptions below.
Specific Responsibilities Include:
<ul>
<li>Train, monitor and reinforce food safety procedures to crew members.</li>
<li>Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.</li>
<li>Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready.</li>
<li>Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention.</li>
<li>Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer".</li>
<li>Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.</li>
<li>Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.</li>
<li>Follow up and ensure resolution of VOC issues as needed.</li>
</ul>
Open/Close Shift Manager Overview:
In this role, your primary responsibility will be to supervise, coordinate and delegate opening and closing responsibilities and procedures. Your team will count on you to ensure compliance in the areas of timely open and closes, cleanliness, food safety, as well as line prep set-up. You will be a leader in creating a productive, clean, safety conscious, and friendly work environment.&nbsp;You will mentor and develop crew members and Team Trainers. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
Kitchen Shift Manager Position Overview:
The Restaurant Kitchen Manager is responsible for ensuring we are upholding our commitment to Quality. In this role, you directly impact the ability of the restaurant to "Delight Every Customer" by ensuring compliance in the areas of service, production, quality, and food safety. You are instrumental in the restaurant's ability to deliver our core menu of high quality items, along with our limited time (LTO) menu options.&nbsp;You will mentor and train team members as you continue your path of personal and professional development.
Customer Service Shift Manager Position Overview:
As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer". You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service. You'll be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
The Wendy's Company is the world's second largest quick-service hamburger company. The Wendy's system includes more than 6,500 franchise and Company restaurants in the U.S. and 25 other countries and U.S. territories worldwide.
Education / Experience
<ul>
<li>High School Diploma or GED required.</li>
<li>Must be at least 18 years of age</li>
<li>One or more years of restaurant experience</li>
<li>6 months or more of restaurant, retail, customer service focused, or equivalent experience</li>
<li>Ability to multi-task while maintaining composure and giving sound advice and direction. Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues. </li>
<li>Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time. Position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved.</li>
<li>Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate.&nbsp;&nbsp;&nbsp;</li>
<li>Must have or be willing to obtain ServSafe certification by end of training</li>
</ul>
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job

Shift Manager

<h3>Job Description</h3>
Job DescriptionOverview:
Role: Laundry Worker
Join Healthcare Services Group (HCSG) as a Laundry Worker, where you will play a crucial role in maintaining the cleanliness and availability of linens and garments in a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference!
 Available Benefits for All Employees:
<ul>
<li>Free Telemedicine*</li>
</ul>
<ul>
<li>Free Prescription Discount Program</li>
</ul>
<ul>
<li>Free Employee Assistance Programs</li>
</ul>
<ul>
<li>Get paid when you need it with PNC EarnedIt</li>
</ul>
<ul>
<li>Financial Wellness Support from PNC Workplace Banking</li>
</ul>
<ul>
<li>Hands-on-Training &amp; Support</li>
</ul>
<ul>
<li>Career Development</li>
</ul>
Additional benefits may vary by location and eligibility. Additional benefits may include vacation, holiday, and sick pay, as well as medical, dental, vision, Employee Stock Purchase Plan, and other voluntary insurance products. Ask your interviewer for details.&nbsp;
*Not available in AR.
 Benefits Link:
Click here for more benefits information
or copy this link: <a href="https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf" target="_blank">https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17…</a>
*Not available in AR.
 Responsibilities:
<ul>
<li>Collect, sort, wash, dry, fold, and distribute linens and personal clothing.</li>
<li>Operate laundry equipment safely and efficiently.</li>
<li>Maintain records of laundry activities and report any maintenance or safety issues to the supervisor.</li>
<li>Follow infection control and universal precautions policies to ensure a sanitary environment.</li>
<li>Interact positively with residents, staff, and guests, providing excellent customer service.</li>
<li>All other duties as assigned.</li>
</ul>
 Qualifications:
<ul>
<li>High school diploma or equivalent preferred.</li>
<li>Previous laundry experience is preferred but not required.</li>
<li>Maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks.</li>
<li>Compliance with COVID-19 vaccination policies</li>
<li>Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods.&nbsp;</li>
<li>Must be able to work around cleaning products.</li>
<li>Able to follow oral and written instructions, and perform routine, repetitive tasks daily.</li>
<li>Residency within the service area required</li>
</ul>
Ready to Join Us?
If you're looking for a role where you can contribute to a clean and welcoming environment and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
 EEO Statement:
HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.

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