field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
At Banks Chevrolet GMC Buick Cadillac, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee here is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
What We Offer
<ul>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>401K Plan + Match</li>
<li>Paid time off and vacation</li>
<li>Short/Long Term Disability</li>
<li>Growth opportunities</li>
<li>Paid Training</li>
<li>Employee vehicle purchase plans</li>
<li>Family owned and operated</li>
<li>Discounts on products and services</li>
</ul>
Responsibilities
<ul>
<li>Knowledge of Snow Plows, and best practices in installation of them.</li>
<li>Bed Liner Installation</li>
</ul>
Qualifications
<ul>
<li>Positive attitude and can-do mentality</li>
<li>Hardworking personality, shown leadership qualities and eagerness to improve</li>
<li>Excellent communication and customer service skills</li>
<li>Valid driver's license and clean driving record</li>
<li>Previous experience is preferred</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Benefits:
<ul>
<li> 401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discount</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 Schedule:
<ul>
<li> Day shift</li>
</ul>
 Ability to commute/relocate:
<ul>
<li> Concord, NH 03301: Reliably commute or planning to relocate before starting work (Required)</li>
</ul>
 License/Certification:
<ul>
<li> Driver's License (Preferred)</li>
</ul>
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Snow Plow and Spray in Bed Liner Installer 2025

<h3>Job Description</h3>
Job Description
Job Title: IT Service Desk Knowledge Training Lead&nbsp; &nbsp; Evergreen: Anticipated January 2025 Company: Virtual Technologies Group (VTG) Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly&nbsp;&nbsp;&nbsp; Compensation Range:&nbsp;$70,000 - $80,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Knowledge/Training Lead is a dual-function role, acting as the primary owner (KB Owner) of the Service Desk’s Knowledge Base and the lead for staff training and development. This position is responsible for establishing a robust Knowledge-Centered Service (KCS) environment, ensuring that high-quality, accurate knowledge articles are readily available to drive First Contact Resolution (FCR). Simultaneously, this role designs and delivers all new hire and continuous training programs for the Service Desk team supporting a higher education level environment. Knowledge Management and Ownership (KB Owner)
<ul>
<li>Knowledge Strategy:&nbsp;Own, develop, and enforce the Knowledge Management strategy and workflow, ensuring alignment with ITIL and KCS best practices.</li>
<li>Content Management:&nbsp;Oversee the entire lifecycle of knowledge articles—from creation and review to publishing, retirement, and auditing—within the Service Desk’s ITSM platform.</li>
<li>Quality Assurance:&nbsp;Establish knowledge quality metrics and audit procedures to ensure all published articles are accurate, technically correct, and written in a clear, accessible format.</li>
<li>Analyst Engagement:&nbsp;Drive analyst adoption and contribution to the Knowledge Base, providing coaching and incentives to embed the "reuse it, improve it, create it" KCS methodology.</li>
<li>Reporting:&nbsp;Report on key Knowledge Management metrics, such as knowledge article usage, knowledge-driven FCR, and content gaps, providing insights to the Operations Manager for strategic improvement.</li>
</ul>
Training and Development
<ul>
<li>Training Program Management:&nbsp;Design, develop, and facilitate comprehensive training programs for all Service Desk staff, including new hire onboarding and advanced continuous professional development.</li>
<li>Curriculum Maintenance:&nbsp;Create and update all training materials (presentations, job aids, assessments) to reflect current education systems, Service Desk processes, and technology changes.</li>
<li>Performance Gap Training:&nbsp;Collaborate with Team Leads and the QA Lead/Analyst to diagnose performance deficiencies and deploy targeted training interventions to close skill and knowledge gaps.</li>
<li>Skills Development:&nbsp;Focus on developing both technical troubleshooting skills and essential customer service/soft skills (e.g., active listening, handling difficult customers, proper ticket documentation).</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor's degree in Education, Communication, Information Technology, or a related field, or equivalent experience.</li>
<li>Minimum of 4+ years of combined experience in a Knowledge Management and/or IT Service Desk Trainer role.</li>
<li>Demonstrated experience as a Knowledge Base Owner or Administrator.</li>
<li>Strong working knowledge of Knowledge-Centered Service (KCS) principles; KCS certification is a significant asset.</li>
<li>Experience using: Service Now ITSM, Power BI,&nbsp; D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
 Skills and Competencies
<ul>
<li>Instructional Design:&nbsp;Expertise in adult learning principles and the ability to rapidly design engaging and effective training content.</li>
<li>Technical Writing:&nbsp;Exceptional writing and editing skills, with a proven ability to distill complex technical information into clear, concise, and easy-to-follow knowledge articles.</li>
<li>Change Management:&nbsp;Proven ability to lead cultural change within a team, specifically related to the adoption of KCS and new processes.</li>
<li>Presentation and Communication:&nbsp;Excellent presentation, facilitation, and interpersonal skills for conducting training and interacting with subject matter experts.</li>
<li>ITSM Familiarity:&nbsp;Strong practical experience with ITSM tools (e.g., ServiceNow, Zendesk) for both ticketing and Knowledge Management functions.</li>
</ul>
 Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
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IT Service Desk Knowledge Training Lead

<h3>Job Description</h3>
Job DescriptionAre you goal oriented, self-motivated &amp; proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry. The Opportunity: Part Time - Flexible Schedule
<ul>
<li>Options to work in specific clinics and flexibility&nbsp;as to days or&nbsp;hours worked</li>
<li>Salary $16 - $18/hr</li>
<li>Holiday Pay</li>
<li>Bonus Potential</li>
<li>M-F Mornings 10am-2pm,&nbsp;Afternoons 2:45-7pm</li>
<li>Saturdays 10am-4pm</li>
</ul>
What we are looking for in YOU and YOUR skillset!
<ul>
<li>Possess a winning attitude!</li>
<li>Have a high school diploma or equivalent (GED).</li>
<li>Complete transactions using point of sale software and ensure all patient accounts are current and accurate</li>
<li>Have strong phone and computer skills.&nbsp;</li>
<li>Have at least one year of previous Sales Experience.&nbsp;</li>
<li>Participate in marketing/sales opportunities to help attract new patients into our clinics</li>
<li>Be able to prioritize and perform multiple tasks.</li>
<li>Educate Patients on wellness offerings and services</li>
<li>Share personal Chiropractic experience and stories</li>
<li>Work cohesively with others in a fun and fast-paced environment.</li>
<li>Have a strong customer service orientation and be able to communicate effectively with members and patients.</li>
<li>Manage the flow of patients through the clinic in an organized manner</li>
</ul>
Essential Responsibilities
<ul>
<li>Providing excellent services to members and patients.</li>
<li>The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.&nbsp;*BONUS*</li>
<li>Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.</li>
<li>Answering phone calls.</li>
<li>Re-engaging inactive members.</li>
<li>Staying updated on membership options, packages and promotions.</li>
<li>Recognizing and supporting team goals and creating and maintaining positive relationships with team members.</li>
<li>Maintain the cleanliness of the clinic and organization of workspace</li>
<li>Confident in presenting and selling memberships and visit packages</li>
<li>Keeping management apprised of member concerns and following manager's policies, procedures and direction.</li>
<li>Willingness to learn and grow</li>
<li>Accepting constructive criticism in a positive manner and using it as a learning tool.</li>
<li>Office management or marketing experience a plus!</li>
<li>Able to stand and/or sit for long periods of time</li>
<li>Able to lift up to 50 pounds</li>
<li>Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY</li>
</ul>
 About The Joint Chiropractic The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through&nbsp;The Joint Chiropractic&nbsp;network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,&nbsp;The Joint Chiropractic&nbsp;is a key leader in the chiropractic industry.&nbsp;Ranked number one on&nbsp;Forbes’&nbsp;2022 America's Best Small Companies list, number three on&nbsp;Fortune’s&nbsp;100 Fastest-Growing Companies list and consistently named to&nbsp;Franchise Times&nbsp;“Top 400+ Franchises” and&nbsp;Entrepreneur’s&nbsp;“Franchise 500®” lists,&nbsp;The Joint Chiropractic&nbsp;is an innovative force, where healthcare meets retail. For more information, visit&nbsp;<a href="http://www.thejoint.com.&amp;nbsp" target="_blank">www.thejoint.com.&amp;nbsp</a>; Business Structure The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New&nbsp;Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated&nbsp;professional chiropractic practices. You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees. &nbsp;
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Front Desk Coordinator - Manchester/Nashua, NH

<h3>Job Description</h3>
Job Description
Job Title: IT Service Desk Incident Controller Position Availability: Evergreen, Anticipated January 2025 Company: Virtual Technologies Group (VTG) Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly&nbsp;&nbsp; Compensation Range:&nbsp;$70,000 - $90,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Incident Controller is the designated command role responsible for leading the Service Desk's response to all Major Incidents affecting the higher education university community, especially during after-hours and weekend coverage. This role focuses on minimizing service disruption by efficiently coordinating resources, managing communication across all stakeholders, and driving the Incident Management process from initial detection through to resolution and comprehensive documentation, ensuring compliance with ITIL best practices. Major Incident Management (MIM)
<ul>
<li>Command and Control:&nbsp;Serve as the single point of control for the life cycle of a Major Incident, leading and chairing the Major Incident bridge/calls, and driving technical teams toward resolution.</li>
<li>Identification and Declaration:&nbsp;Apply strict criteria to quickly identify, assess, and officially declare a Major Incident, ensuring immediate mobilization of necessary resources.</li>
<li>Communication:&nbsp;Own all incident communication, providing timely, clear, and audience-appropriate updates to stakeholders, including higher education university leadership, IT teams, and the Service Desk leadership.</li>
<li>Escalation:&nbsp;Manage the entire escalation process, ensuring issues are appropriately escalated based on impact and urgency, and maintaining continuous engagement until services are restored.</li>
<li>Documentation:&nbsp;Ensure all Major Incident records are meticulously updated in the ITSM tool, including timelines, actions taken, and status changes, for post-incident review.</li>
</ul>
After-Hours/Service Coordination
<ul>
<li>Act as the primary Service Desk authority and decision-maker for after-hours and weekend operations, providing necessary sign-offs and approvals for work and changes during off-peak times.</li>
<li>Oversee the handover process between shifts, ensuring continuity of incident knowledge and operational status.</li>
<li>Provide direction and support to after-hours Service Desk Analysts, coaching them on initial incident triage and escalation procedures.</li>
</ul>
Post-Incident Activities
<ul>
<li>Coordinate and lead post-incident reviews (PIRs) for all Major Incidents, facilitating a collaborative discussion to identify Root Cause and action items for problem prevention.</li>
<li>Work with the Problem Management and Knowledge Management teams to ensure identified problems are logged and service recovery steps are documented in the Knowledge Base.</li>
<li>Track and follow up on all post-incident action items to ensure timely completion.</li>
</ul>
Qualifications and Skills Required Qualifications
<ul>
<li>Bachelor's degree in a technical or business-related field, or equivalent experience.</li>
<li>Minimum of 4+ years of progressive experience in IT Operations, with at least 2 years specifically in a dedicated Major Incident Management (MIM) or Incident Controller role.</li>
<li>ITIL Expert or ITIL 4 Managing Professional certification required.</li>
<li>Proven experience managing mission-critical incidents under high pressure, especially in an after-hours capacity.</li>
<li>Experience using: Service Now ITSM, Power BI, D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
Skills and Competencies
<ul>
<li>Crisis Leadership:&nbsp;Exceptional command presence and the ability to maintain calm, focus, and drive decision-making during high-stress, high-impact events.</li>
<li>Communication:&nbsp;Superior verbal and written communication skills, with the ability to convey complex technical information clearly and concisely to non-technical, executive audiences.</li>
<li>Process Driven:&nbsp;Deep, practical expertise in ITIL Incident, Problem, and Change Management processes.</li>
<li>Technical Fluency:&nbsp;Broad technical knowledge across common enterprise domains (network, server, applications, cloud) to understand incident impact and direct the right technical resources.</li>
<li>Availability:&nbsp;Must be available to work flexible hours, including on-call rotation, to cover major incidents during after-hours and weekends.</li>
</ul>
Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
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IT Service Desk Incident Controller

<h3>Job Description</h3>
Job Description
We get it. You have options when it comes to a career in pest control. When you put on a Mosquito Joe uniform, you become part of the family—a group of people committed to excellent customer service and passionate about making the outdoors a place that’s fun for everyone.
 
We’re not a standard, run-of-the-mill pest control company. We have it so much better. We only treat outdoor pests like mosquitoes, ticks, fleas, and other outdoor pests – no crawl spaces, no attics, and no scary sheds to deal with.
 
Instead, you get to work outside, drive a sweet company ride, and get a quick workout. You’ll make some bugs and pests take a long nap and leave the customer to make fun memories outside again!
 
This truly is one of the best pest control jobs on the planet and if you’re ready to work outdoors while traveling locally, and love helping people, apply today! You could be the next neighborhood hero!
 
Your Mission if You Choose to Accept It - Responsibilities as a Certified Pesticide Applicator…
· Stay up to date – Maintain licensing requirements and proficiency to conduct Mosquito Joe services.
· Doing It with Style – As the face of the Mosquito Joe brand, you bring professionalism by following our Mosquito Joe process. In addition, you go above and beyond to deliver an unforgettable customer service experience.
· Stay off radar – Ensure company is in compliance with federal, state and local regulations.
· Be all knowing - Provide expert advice and training to franchise business owner, field technicians and customers on outdoor pest control.
 
This Pesticide Applicator Job is For You If…
· You love being outside.
· You would rather be physically active than stuck behind a desk.
· You enjoy variety. Every property is different, with different problems to solve.
· You value being a leader and are ready to use your excellent communication skills to lead our field team of mosquito experts.
· You enjoy seasonal work. This is the type of job where you work hard for a few months of the year and can do something else the rest of the time.
 
To Succeed in this Role as a Pesticide Applicator…
· Always bring your A-game. Remember, you are always on a public stage. You might think no one is home or watching, but you might impress someone with your pest control professionalism!
· Take training of others seriously. Provide expert advice to franchise business owner, field technicians and customers on outdoor pest control.
· Do it right the first time. Ensure field technicians are following the Mosquito Joe process. You don’t want the customer to call the field technicians back out to do it over.
· Leave the whining at home. Some days the work will be hard. It will be hot. You will not want to work. Then your work ethic will kick in, and you’ll show up with a smile.
 
Job Requirements…
There are a few minimum requirements for our Pesticide Applicator:
· You must be able to lift and carry a backpack, which weighs 65 lbs. (This will be your strength training workout.)
· You must be able to walk with a 65 lb. backpack for a long period of time. (This will be your cardio workout. You can cancel your gym membership)
· You must be able to handle the summer heat. (It's like being paid to go to the sauna.)
· Maintain current and valid state certifications/licenses to enable the business to service residential and commercial properties
· Have commercial pesticide applicator certification/license to enable business to apply for a pesticide business license
 
Benefits &amp; Pay…
The pay range for this position is $20 to $25 and depends on whether you have prior experience in this or other similar mosquito or pest control positions.
 
What we have to offer:
· No nights, no weekends, or holidays - Work hard during the week so that you can enjoy nights, weekends, and holidays with your friends and family.
· Great Perks - Enjoy access to a franchisee-supplied vehicle while you work and earn bonuses and recognition.
· Fun Work Environment - We are committed to making outside fun again. If you like to work hard and play hard, this is the place for you.
 
We’re looking to hire those who share our passion for fighting mosquitoes and other outdoor pests. If that’s you, apply today to join the frontline of defense to control mosquitoes and you could be the next neighborhood hero. If you meet the general labor requirements for the position, our system will schedule you for an interview immediately.

Mosquito Control Technician ($3k - $5K sign on bonus)

<h3>Job Description</h3>
Job Description
Job Title: IT Service Desk Trainer Position Availability: Evergreen,&nbsp;Anticipated January 2025 Company: Virtual Technologies Group (VTG) Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly&nbsp;&nbsp;&nbsp; Compensation: $55,000 - $65,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Trainer is responsible for designing, developing, and delivering comprehensive training programs for all Service Desk staff, covering both new hire onboarding and ongoing professional development. This role is crucial for ensuring all analysts possess the necessary technical proficiency, customer service skills, and adherence to higher education university processes (ITIL, knowledge base, ticketing system) to deliver high-quality support and meet performance metrics. Training Design and Delivery
<ul>
<li>New Hire Onboarding:&nbsp;Conduct structured, engaging, and in-depth training for all newly hired Service Desk Analysts, ensuring they are fully prepared to operate independently by the end of the training period.</li>
<li>Continuous Development:&nbsp;Design and deliver ongoing training modules on new technologies, major service changes, Service Desk process updates, and soft skills (e.g., advanced troubleshooting, conflict resolution, communication techniques).</li>
<li>Curriculum Development:&nbsp;Create and maintain a library of training materials, including presentations, user guides, job aids, recorded tutorials, and assessments, ensuring content is always current and relevant to the SNHU environment.</li>
<li>Performance Gap Training:&nbsp;Collaborate with Team Leads and the Deputy Operations Manager to identify performance gaps, quality trends, and knowledge deficiencies, and design targeted remedial training to address these areas.</li>
</ul>
Assessment and Quality
<ul>
<li>Develop and administer knowledge checks and practical assessments to measure trainee comprehension and readiness for live service.</li>
<li>Track and report on the effectiveness of training programs using key metrics (e.g., post-training quality scores, time-to-competency, new hire performance) and make data-driven adjustments to the curriculum.</li>
<li>Ensure all training content reinforces established ITIL processes, Service Desk policies, and the use of the required ITSM tools and Knowledge Management system.</li>
</ul>
Collaboration and Documentation
<ul>
<li>Partner with IT staff from the university environment and the Service Desk management team to stay informed about upcoming changes, technology deployments, and process updates that require new training content.</li>
<li>Serve as the primary editor and administrator of the Service Desk Knowledge Base (KB), ensuring all operational procedures are accurately documented and accessible to the team.</li>
<li>Maintain meticulous training records, including attendance, assessment scores, and certification completion for all staff.</li>
</ul>
Qualifications and Skills Required Qualifications
<ul>
<li>Bachelor's degree in Education, Communication, Information Technology, or a related field, or equivalent experience.</li>
<li>Minimum of 3+ years of experience developing and delivering training, preferably in a technical or IT Service Desk/Call Center environment.</li>
<li>Excellent understanding of adult learning principles and modern training methodologies (blended learning, virtual training, micro-learning).</li>
<li>Strong technical proficiency and the ability to quickly learn and teach complex IT concepts, systems, and applications.</li>
<li>Experience using: Service Now ITSM, Power BI, D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
Skills and Competencies
<ul>
<li>Facilitation and Presentation:&nbsp;Exceptional public speaking and presentation skills with the ability to maintain audience engagement and convey complex information clearly.</li>
<li>Instructional Design:&nbsp;Proven ability to structure and create high-quality, professional, and effective training materials and curricula.</li>
<li>Technical Acumen:&nbsp;Familiarity with common Service Desk technologies, including ITSM platforms (e.g., ServiceNow, Zendesk), remote support tools, and general networking/desktop environments.</li>
<li>Collaboration:&nbsp;Strong interpersonal skills with the ability to work effectively with Service Desk management, subject matter experts, and analysts.</li>
<li>Adaptability:&nbsp;Ability to quickly adapt training materials and delivery methods to meet immediate operational needs and changing technical landscapes.</li>
</ul>
Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
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IT Service Desk Trainer

<h3>Job Description</h3>
Job Description
Job Title: IT Service Desk Administrative Team Lead Position Availability: Evergreen, Anticipated January 2026 Company: Virtual Technologies Group (VTG)&nbsp; Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly Compensation Range:&nbsp;$70,000 - $95,000 Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Administrative Team Lead is responsible for the daily management and leadership of a team of 10–12 Service Desk Analysts, ensuring the delivery of exceptional and high-quality IT support services to the higher education university community. This role focuses on administrative oversight, operational efficiency, continuous process improvement, and staff mentorship to ensure all Service Level Agreements (SLAs) and performance metrics are consistently met. Team Leadership and Supervision
<ul>
<li>Lead, mentor, coach, and develop a team of 10–12 Service Desk Analysts, fostering a culture of high performance, accountability, and customer-centric service.</li>
<li>Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to ensure staff development and adherence to service standards.</li>
<li>Manage team scheduling, monitor real-time queue activity, and adjust resource allocation to ensure optimal coverage and management of all inbound contacts (calls, tickets, chat, email).</li>
<li>Ensure all analysts hold suitable certifications and maintain relevant training and development plans.</li>
</ul>
Operational and Administrative Oversight
<ul>
<li>Oversee the day-to-day operations of the Service Desk, ensuring timely and effective resolution of incidents and fulfillment of service requests in alignment with established SLAs.</li>
<li>Monitor and analyze service desk performance metrics (KPIs, CSAT, FCR) to identify trends, improve service quality, and drive strategic initiatives for operational improvements.</li>
<li>Develop, implement, and maintain IT Service Management (ITSM) processes and procedures, ensuring adherence to ITIL best practices across all team activities.</li>
<li>Act as the primary point of contact for escalated, high-priority, or complex issues, facilitating timely resolution and maintaining communication with stakeholders.</li>
<li>Oversee the management of the End-to-End Incident Lifecycle, ensuring accurate logging, categorization, and closure of all tickets within the ticketing system.</li>
</ul>
Process Improvement and Collaboration
<ul>
<li>Promote and actively operate a philosophy of&nbsp;Continuous Improvement&nbsp;within the team, researching and applying better ways to effectively achieve end results.</li>
<li>Serve as a liaison between the Service Desk, other IT departments, and external customers (the SNHU community) to facilitate communication and coordinate resolution for systemic issues.</li>
<li>Assist in the development and review of procedures, techniques, or programs to analyze or improve the performance and efficiency of software and hardware systems.</li>
</ul>
Required Qualifications
<ul>
<li>Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</li>
<li>Minimum of 3+ years of experience in IT support, with at least 1-2 years in a formal or informal leadership/supervisory role within a Service Desk environment.</li>
<li>Strong working knowledge and understanding of ITIL practices (Incident Management, Request Fulfillment, Knowledge Management).</li>
<li>Proven ability to manage, motivate, and develop a team of technical support professionals.</li>
<li>Experience using: Service Now ITSM, Power BI,&nbsp; D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
</ul>
Skills and Competencies
<ul>
<li>Team Leadership:&nbsp;Exceptional ability to lead by example, motivate, and foster a collaborative and respectful team environment.</li>
<li>Customer-Centric Focus:&nbsp;Demonstrated commitment to providing outstanding customer service with excellent verbal and written communication skills.</li>
<li>Problem-Solving &amp; Analysis:&nbsp;High levels of initiative, critical thinking, and the ability to logically analyze situations, make decisions, and drive change.</li>
<li>Technical Acumen:&nbsp;Solid technical background with the ability to provide clear and understandable instructions on troubleshooting hardware, software, and networking issues.</li>
<li>Organizational Skills:&nbsp;Excellent planning, prioritization, and time management skills with the ability to maintain workflow and manage work queues effectively</li>
</ul>
 Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
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nGPlV6QQA0

IT Service Desk Administrative Team Lead

<h3>Job Description</h3>
Job Description
Job Title: IT Service Desk Operations Manager Company: Virtual Technologies Group (VTG)&nbsp; Position Availability: Evergreen, Anticipated January 2026 Location: Manchester, NH (Local Surrounding Area) Department: Help Desk Operations Position Type:&nbsp;Full-Time, Part Time Employee Type: FTE, Hourly &nbsp;&nbsp;&nbsp; Compensation Range:&nbsp;$90,000 - $115,000 Annually Company Overview: Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. The IT Service Desk Operations Manager serves as the primary operational and administrative leader for the outsourced Service Desk, responsible for the overall success and strategic direction of the service provided to a higher education university. This high-visibility role ensures optimal operational performance, financial management, client relationship health, and continuous service improvement, directly impacting the quality and efficiency of IT support for the university community. Strategic Leadership and Client Management (Primary Focus)
<ul>
<li>Serve as the primary operational point of contact and lead for the SNHU client relationship, participating in regular governance and steering committee meetings.</li>
<li>Develop and execute the strategic roadmap for the Service Desk, aligning service delivery with the university’s long-term IT objectives and evolving user needs.</li>
<li>Oversee the entire Service Desk operation to ensure all contracted Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) are met or exceeded.</li>
<li>Lead the preparation and presentation of performance reports, service reviews, and business continuity planning to stakeholders.</li>
<li>Manage and control the program budget, forecasting resource needs, and ensuring cost-effective delivery of high-quality services.</li>
</ul>
Operational Excellence and Process Governance
<ul>
<li>Drive the implementation and adherence to advanced ITIL-based processes, focusing on continuous improvement across Incident, Request, Problem, and Knowledge Management.</li>
<li>Establish, monitor, and enforce operational standards, policies, and procedures across all shifts and Service Desk locations.</li>
<li>Lead major service transition and transformation projects, ensuring minimal disruption and successful adoption of new technologies or service methods.</li>
<li>Own the Service Desk's quality assurance framework, conducting regular audits and implementing corrective actions to maintain high service integrity and compliance.</li>
<li>Oversee workforce management strategies, including capacity planning, scheduling optimization, and resource allocation to handle fluctuating demand.</li>
</ul>
People Management and Development
<ul>
<li>Directly manage, mentor, and coach the Team Leads, providing leadership support to ensure they effectively manage their respective teams of analysts.</li>
<li>Lead talent management initiatives, including recruitment, onboarding, training, and retention strategies for the entire Service Desk staff.</li>
<li>Foster a high-engagement, customer-focused, and results-driven culture, encouraging collaboration and continuous professional development.</li>
<li>Handle high-level employee relations issues, performance challenges, and complex cross-functional team dynamics.</li>
</ul>
Qualifications and Skills Required Qualifications
<ul>
<li>Bachelor's degree in Information Technology, Business Administration, or a related field. A Master's degree is a plus.</li>
<li>Minimum of 5+ years of progressive experience in managing large-scale IT Service Desk or IT Operations, preferably in an outsourced or multi-client environment.</li>
<li>Demonstrated expertise and certification in ITIL v3 or v4 (Expert or Managing Professional certification highly desirable).</li>
<li>Experience using: Service Now ITSM, Power BI,&nbsp; D2L Brightspace, Ellucian Banner, telephony solutions (RingCentral, Five9), Microsoft 365, desktops, laptops, Windows OS 10 &amp; 11, LogMeIn Rescue.&nbsp; </li>
<li>Proven experience managing client relationships, contracts, and financial budgets for a large service delivery function.</li>
</ul>
Skills and Competencies
<ul>
<li>Strategic Vision:&nbsp;Ability to translate client business needs and technical requirements into actionable, long-term service delivery strategies.</li>
<li>Executive Communication:&nbsp;Exceptional verbal, written, and presentation skills, capable of communicating complex information to both technical teams and executive-level clients (SNHU stakeholders).</li>
<li>Financial Acumen:&nbsp;Strong understanding of P&amp;L management, budget control, cost optimization, and contract performance.</li>
<li>Problem &amp; Crisis Management:&nbsp;Proven ability to manage high-impact service interruptions, drive root cause analysis, and implement effective preventative measures.</li>
<li>Leadership and Influence:&nbsp;Demonstrated ability to lead and motivate a management team, drive change, and build consensus across diverse teams.</li>
</ul>
 Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>.
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iluRnwbYQO

IT Service Desk Operations Manager

<h3>Job Description</h3>
Job Description
Pembroke, NH
Pay: $600-$900 / weekly
3:15AM- Finish -&nbsp;Schedule set at the time of hire
People want to work at Capstone because of our high-performance culture. We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. Through transparency and open lines of communication, we do the right thing and deliver on our promises. Think you have what it takes?
The Opportunity:
<ul>
<li>Warehouse Associates load and unload both by hand and with equipment and other duties as assigned by site leadership.</li>
<li>Associates are paid by the truck. The harder you work, the more you earn!</li>
</ul>
Requirements:
<ul>
<li>High-energy individual with a strong work ethic, the work is fast paced and very physical</li>
<li>Lift and carry 25-75lbs, materials handled vary</li>
<li>Prior warehouse and/or equipment experience is preferred but we are willing to train the right candidate</li>
</ul>
Why you should work with us:
<ul>
<li>Get paid weekly -- Rewarding production pay -- your output means earnings, the harder you work the more you can make</li>
<li>Benefits -- after 60 days of employment</li>
<li>Career growth-our company looks to promote from within first</li>
<li>Join our travel team, see the country, learn how all our sites operate</li>
<li>Paid Training, Safety Incentives</li>
<li>Our team fully embraces a high-performance culture, that inspires us to build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities.</li>
</ul>
About the Company:
Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.
Company DescriptionCapstone is a North American supply chain solutions partner with over 700 operating locations, 22,000 associates, and 25,000 carriers. We specialize in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs. 
<h3>Company Description</h3>
Capstone is a North American supply chain solutions partner with over 700 operating locations, 22,000 associates, and 25,000 carriers. We specialize in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.

18,580 Jobs in Concord, NH, USA