Job Description
Job Description
KEYS
GREET VISITORS
UNDERSTAND THEIR NEEDS
HANDLE PAPERWORK
HANDLE PHONES
DIRECT TO THE APPROPRIATE RESOURCE
GOOD CUSTOMER SERVICE
BILINGUAL – SPANISH OR PORTUGUESE
PRIMARY RESPONSIBILITIES
- Act as initial point of contact, assess the services needed of every person coming into the building, and connect each person to the appropriate department.
- Provide excellent customer service to clients that are requesting assistance in person.
- Collect paperwork from clients for various programs and assure they are delivered within the same day.
- Assist clients with relaying emergency situations to the applicable department.
- De-escalate conflicts that may arise.
- Oversee reception and the designated waiting area to ensure all visitors’ needs are met in a timely manner.
- Provide direction and guidance to all visitors on policies and protocols specific to building visitors.
- Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
- Interact with all visitors in a professional, compassionate, trauma-informed approach.
- Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
KNOWLEDGE AND SKILL REQUIREMENTS
- High School Diploma or equivalent
- Knowledge of Microsoft Word, Excel, Windows,
- 3+ years of clerical experience
- Basic reading, writing and arithmetic skills
- Experience with adhering to confidentiality requirements.
- Demonstrate excellent customer service and verbal communication skills
- Experience with de-escalation techniques and trauma informed approach `
- Bilingual Spanish and Portuguese a plus
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