Job Description
Job DescriptionDescription:
Job Summary
The Banquet Set-up Lead is responsible for supervising and coordinating the layout, setup and breakdown of function rooms and other banquet areas in the prescribed manner, thereby contributing to a pleasant and positive guest experience.
Essential Duties and Responsibilities
- Provide professional and courteous guest service at all times
- Create floor plan layouts (diagrams) for meeting rooms
- Oversee function setup and breakdown as prescribed in the banquet orders
- Confirm room set-up accuracy when completed by Event Specialists
- Ensure Event Set-Up Associates are working safely and efficiently
- Work closely with Sales to ensure customer requests and set-up needs are met
- Coordinate set-up, storage and maintenance of audio-visual equipment
- Confirm function set-up including audio-visual equipment prior to scheduled event
- Monitor linen and inventory supplies notifying management when low or any issue(s), anticipating needs of upcoming events
- Ensure storage and work areas are clean and organized
- Ability to work well with a diverse group of people
Additional Duties
- Complete projects as determined by management
- Attend department meetings
- Actively seeks out other tasks when current work is complete
- Participate in ongoing education and training
- Other duties as assigned
Requirements:
Essential Behavior Requirements
- Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
- Communication: Actively listens to customers, coworkers and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication.
- Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Quality: Work “product or service” is free of errors and exceeds customer expectations.
Minimum Qualifications
- Education or Experience- High school diploma or general education degree (GED); or six months to one-year related hospitality experience and/or training; and/or equivalent combination of education and experience.
- Language Skills- Must have developed language skills to the point to be able to: ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to management, associates, customers and clients.
- Mathematical Skills- Requires mathematical development sufficient to be able to: add, subtract, multiply and divide in all units or measure, using whole numbers, fractions and decimals. Ability to compute ratio, rate and percent. Possesses sharp ability for attention to detail (able to quickly identify variances in standards), working efficiently and flexibly. Ability to multi-task and be highly organized while working under pressure.
- Reasoning Ability- Must have developed reasoning skills to be able to: ability to solve practical problems and deal with various situations where limited standardization exists. Ability to interpret a variety of instructions in written, oral and diagram form.
Physical Requirements
- Non-slip shoes are recommended
- Ability to pass pre-employment drug test and background check
- Requires walking, sitting, and standing to a significant degree, reaching, handling, climbing, balancing, kneeling, crouching, stooping, talking, hearing, seeing and smelling
- Lifting up to 100 lbs. maximum with frequent lifting and/or carrying or transporting of food, objects or equipment weighing up to 75 lbs. May include lifting or moving: banquet tables, stage, table and/or dance floor carts, chairs, etc.
- Inside environmental conditions protected from weather conditions. Exposure to extremes of exterior temperature changes and noise:
- Temperature Changes: Variations in temperature, which are sufficiently high or low to cause marked bodily discomfort including exterior cold, heat, humid and wet conditions
- Noise: Sufficient noise such as music, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing if endured day after day
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.