Job Description
Job Description
This is a hybrid role requiring an in-office presence 2-3 days per week.
The Program Assistant for Operational Readiness will be responsible for supporting the Revenue Department’s Operational Readiness team and various workforce development initiatives as the MBTA transitions to its new automated fare collection system. The role will assist with internal/external communications, change management, training, reporting, stakeholder management and additional duties assigned as follows:
- Assists with the implementation of training/education programs to fully inform various MBTA employee stakeholder groups of Fare Revenue related projects.
- Serve as liaison with MBTA stakeholders and vendors to ensure that training offerings and materials are sufficient and timely.
- Assist with documentation related to operational needs such as Special Orders and Standard Operating Procedures as well as related publications such as newsletters, releases, email announcements, on-line content, intranet, and video as appropriate.
- Respond to and support all MBTA staff requests regarding information related to the MBTA Charlie, AFC 2025, and other projects.