Job Description
Job DescriptionRemote Call Center Representative (Local to Bellingham, MA)
Pay: $22/hr
Training: 2 weeks onsite in Bellingham, MA, then fully remote
Schedule: 32–40 hrs/week
• Tues–Fri 9:30am–6:00pm
• Possible Sat or Sun shifts
Overview
Provide professional customer support to franchisees, drivers, and consumers regarding orders, shipments, and product information. This role requires strong call center experience and comfort working in ticketing and CRM systems.
Key Responsibilities
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Handle inbound calls related to order status, shipment schedules, credits, and product questions
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Track and resolve issues through an internal ticketing system within 24–48 hours
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Process orders accurately and efficiently
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Deliver clear, professional, and customer-focused communication
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Suggest solutions and alternatives to meet customer needs
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Maintain knowledge of products, services, and internal systems
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Meet quality, productivity, and performance standards
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Assist with non-call work and special projects as needed
Requirements
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Call center experience required
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Zoom Contact Center experience required
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Strong customer service and communication skills
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Comfortable multitasking across multiple systems
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Reliable, punctual, and professional
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Able to work flexible hours, including occasional weekends/holidays
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