Entry-Level Customer Service & Sales Assistant/Coordinator

Job Description

Job Description

OriginLab is a software company located in downtown Northampton, MA. We produce a scientific software sold around the world.

Key Responsibilities:

• Process customers’ orders and deliver software license daily
• Communicates client needs and demands to company
• Coordinate with staff members working on the same account to ensure consistent service

• Process orders, quotations, and sales documentation accurately and efficiently

• Do the sales related work according to the sale Coordinator routine procedure

• Handle after-sales support, including returns, exchanges, and feedback

• Contribute to improving customer service and sales procedures, policies, and standards

Requirements:

• Excellent verbal and written communication skills.
• Strong problem solving skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team
• This position requires you to work full time from our office in Northampton, MA

Education:

• Associate (Preferred)

Company DescriptionOriginLab is a world-wide leading developer of data analysis and graphing software. Our products provide a comprehensive solution for scientists and engineers who need to analyze, graph, and professionally present data. We are committed to providing the best support and solutions to our customers. We strive to exceed customer expectations.

Company Description

OriginLab is a world-wide leading developer of data analysis and graphing software. Our products provide a comprehensive solution for scientists and engineers who need to analyze, graph, and professionally present data. We are committed to providing the best support and solutions to our customers. We strive to exceed customer expectations.