Associate Director, Camp and Client Services

Job Description

Epilepsy Foundation New England / Associate Director, Camp and Client Services/ Lowell, MA

We are working with our client, Epilepsy Foundation New England (EFNE) with an exciting opportunity for an Associate Director of Camp and Client Services to support and coordinate our growing range of camp and recreation programs and to be a valuable member of our Programs & Services team.

EFNE does not have a dedicated physical camp site; instead, we collaborate with camp facilities and community organizations across New England to provide high-quality, safe, and inclusive experiences for children, teens, adults, and families affected by epilepsy.

The Associate Director, Camp Programs plays a practical, relationship-focused role—coordinating seasonal camp programs, organizing year-round in-person activities across all five New England states, providing direct support to camp families, and fostering community connections that enhance EFNE’s mission. This position will report to the Director of Programs & Services.

This position is ideal for someone who enjoys coordinating meaningful experiences, working with families and partners, and collaborating both independently and as part of a team.

Benefits of the Job:

• Hybrid work schedule based in New England (seasonal in-person presence at camp sites required)
• Opportunity to be part of a community -based mission driven organization with ability to make an immediate impact
• Comprehensive benefit package with no waiting period for health, dental and vision
• Generous paid time off including vacation, sick and holidays and a matching 403B retirement plan
• Salary $60,000 - $80,000 commensurate with experience

Requirements of the Associate Director, Camp and Client Services:

• Associate’s degree or the equivalent experience required, Bachelor’s degree preferred
• Minimum 2–3 years of experience supporting or coordinating camp operations, youth programs, recreation programs, or similar settings
• Experience working with children, youth, or families; experience with medical or disability-related programs is preferred
• Strong organizational skills and ability to coordinate multiple programs simultaneously.
• Strong communication and teamwork skills
• Skilled in leading small group activities, in-person programs, and virtual sessions
• Ability to work some evenings and weekends during events or camp sessions
• Seizure First Aid and CPR/First Aid certification (or willingness to obtain)
• Will be required to participate in, and successfully complete, EFNE’s accredited Community Health Worker certification program
• Valid driver’s license and readiness to travel across New England

Responsibilities of the Associate Director, Camp and Client Services:

• Lead the planning, coordination, and delivery of all EFNE camp programs, including day camps, overnight camps, family camps, and virtual sessions
• Oversee and coordinate on-site operations during camp programs, ensuring smooth execution, safety compliance, and support for staff and participants
• Play a key role in site selection, partner coordination, contract management, logistics planning, and risk management procedures to ensure effective program delivery
• Provide critical support to seasonal staff, counselors, and volunteers throughout onboarding and training processes to ensure readiness and program success
• Maintain camper records, handle registration processes, and communicate with families
• Coordinate with medical professionals to ensure safe care for campers with epilepsy and co-occurring conditions
• Supervise EFNE’s operations and each camp it schedules and personally attending the camps for their duration
• Develop and manage camp budget in partnership with finance staff
• Implement year-round expansion programs by developing and coordinating in-person day activities and community meetups throughout all five New England states
• Coordinate and lead adult retreats, family gatherings, and seasonal recreational activities
• Establish partnerships with local organizations, camps, and venues
• Provide care management support for camp families and other clients as needed, working as an integral member of the Programs & Services (P&S) team
• Provide resource navigation and referral support to families
• Act as lead facilitator for at least two SHARE groups (in-person or virtual)
• Build strong relationships with families to create a supportive and inclusive experience before, during, and after camp
• Collaborate closely with the Programs & Services (P&S) team to ensure consistency with EFNE’s client support model
• Coordinate communication efforts concerning camp and recreational programs with EFNE’s outreach and communications teams
• Represent EFNE at community events, resource fairs, and partner meetings
• Collect feedback and evaluation data to enhance continuous improvement

Epilepsy Foundation New England is dedicated to improving the lives of people affected by epilepsy and seizure disorders. Through programs, advocacy, education, and direct support, EFNE fosters connection, reduces stigma, and empowers individuals and families. Our camp programs provide safe, inclusive, and joy-filled experiences for children, teens, and young adults living with epilepsy.

EFNE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.