Job Description
Job Description
Location: Jersey Mike’s Subs – Newton
Job Type: Full-Time
Pay: Competitive hourly rate + advancement opportunities
About Jersey Mike’s
At Jersey Mike’s, we don’t just make subs-we create memorable customer experiences built on quality, consistency, and a strong team culture. We’re looking for a motivated Assistant Manager who is ready to grow with us and develop into a future General Manager.
Position Overview
The Assistant Manager plays a key role in daily operations, team leadership, and delivering an exceptional guest experience. This role is hands-on and requires mastery of Phase 1 in-shop skills and progression into Phase 3 management responsibilities, with structured training and support.
Key Responsibilities Phase 1: In-Shop Operations & Brand Standards
The Assistant Manager must be fully proficient in all in-shop functions, including:
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Delivering legendary customer service and positive guest interactions
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Mastery of the Jersey Mike’s sub-making process (hot & cold subs)
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Slicing meats and cheeses to brand standards
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Grill operations and hot sub execution
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Register operation, cash handling, and order accuracy
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Maintaining food safety, cleanliness, and sanitation standards
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Proper opening and closing procedures
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Upholding Jersey Mike’s appearance, speed, and quality expectations
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Working effectively in a fast-paced, team-oriented environment
Phase 3: Leadership & Management Responsibilities
As training progresses, the Assistant Manager will take on leadership duties, including:
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Leading shifts and managing team performance
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Coaching, training, and motivating crew members
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Ensuring labor efficiency and productivity
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Assisting with scheduling and shift coverage
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Supporting inventory management, food ordering, and waste control
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Enforcing company policies and procedures
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Maintaining operational excellence during peak hours
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Acting as Manager-on-Duty when needed
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Helping develop future leaders within the store
3–6 Month Training Program Overview
Month 1–2: Phase 1 Mastery
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Hands-on training in all in-shop positions
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Focus on speed, accuracy, and customer service
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Food safety and operational standards
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Learning Jersey Mike’s culture and expectations
Month 3–4: Transition to Leadership
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Running shifts with supervision
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Coaching team members
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Understanding labor, sales flow, and peak management
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Introduction to inventory and scheduling concepts
Month 5–6: Phase 3 Management Development
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Independent shift leadership
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Performance management and team development
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Advanced operational decision-making
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Preparation for long-term growth into a General Manager role
What We’re Looking For
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Previous food service or leadership experience preferred
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Strong work ethic and positive attitude
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Ability to lead by example
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Excellent communication and teamwork skills
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Willingness to learn and grow within the company
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Availability for nights, weekends, and holidays
Why Join Jersey Mike’s?
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Clear path for advancement
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Structured training and mentorship
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Fun, high-energy work environment
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Opportunity to build a long-term career