Restoration Operations Manager (Mitigation)

Job Description

Job DescriptionBenefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance

Job TitleRestoration Operations Manager (Multi-Site) Salem, MA HQ | Covers Salem, MA & Manchester, NH


About SERVPRO Team JRFSERVPRO Team JRF helps homes and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. Were growth-minded, quality-driven, and people-focusedbacked by the industrys most recognized brand.

Why Youll Love This Role

• Impact at scale: Lead day-to-day field operations for multiple franchises (Salem, MA & Manchester, NH).
  
  
• Build winning teams: Hire, train, and grow technicians into crew leads and beyond.
  
  
• Strong support: Company-paid medical/vision/dental, 401(k) match + profit sharing, company vehicle, professional developmentand performance bonuses.
  
  
• Career runway: IICRC training support, leadership mentoring, and the tools to do your best work.
  
  

Compensation & Schedule

• Pay: $108,000 -$130,000
  
  
• Status: Full-time, exempt
  
  
• Schedule: Primarily MondayFriday with rotational on-call responsibility
  
  
• Location: On-site in Salem, MA; regular field time across Salem, MA and Manchester, NH
  
  

What Youll Do (Key Responsibilities)Customer Excellence

• Ensure top-tier customer satisfaction, professional crew interactions, and high-quality job outcomes.
  
  
• Uphold professional appearance standards (uniforms, grooming) across all field teams.
  
  

Capacity & Staffing

• Partner with the GM to forecast workload and crew capacity.
  
  
• Own recruiting: post ads, interview, hire, and onboard production staff.
  
  
• Keep teams storm-ready, including plans for dispatching, temp labor oversight, and emergency response.
  
  

Training, Safety & Field Leadership

• Deliver a structured training path for every tech (LMS, DryBook, driver safety ride-alongs, on-the-job coaching).
  
  
• Schedule IICRC certifications (WRT/ASD; Master tracks a plus) and track completions.
  
  
• Conduct biweekly 1:1s for performance, career development, and skill progression.
  
  
• Target the right bench: develop and maintain required numbers of Crew Chiefs/Leads.
  
  
• Spend ~30-50% of time in the fieldaudit quality, coach live, reinforce safety and SOPs.
  
  
• Handle HR basics for production staff (reviews, time-off approvals, documentation).
  
  

Daily Coordination

• Build efficient daily schedules with the Office Manager and Project Managers.
  
  
• Communicate real-time crew changes and resource needs to office staff.
  
  
• Ensure vehicles, equipment, and supplies are maintained, compliant, and deployment-ready.
  
  

Must-Have Qualifications

• Restoration industry experience (3+ years) REQUIRED
  
  
• Management/leadership experience (5+ years) with proven team building
  
  
• IICRC WRT and ASD (or ability to obtain quickly); Master designation is a plus
  
  
• Demonstrated success increasing revenue, utilization, and job profitability
  
  
• Strong process mindset, KPI discipline, and hands-on field leadership
  
  
• Proficiency with job management systems (e.g., DryBook), LMS platforms, Xactimate, and Microsoft Office
  
  
• Valid drivers license with insurable driving record; ability to drive company vehicles
  
  

Physical & Work Environment

• Lift 50 lbs regularly (occasionally up to 100 lbs with assistance)
  
  
• Work on ladders, at ceiling heights, and in tight spaces (crawl spaces, attics)
  
  
• Repetitive push/pull/lift/carry; work around common cleaning agents
  
  
• Work in PPE and follow safety protocols
  
  

Benefits (SERVPRO Team JRF)

• Great salary + performance bonus
  
  
• 100% company-paid Health/Vision/Dental
  
  
• 401(k) match + profit sharing
  
  
• Company vehicle
  
  
• Paid time off & holidays
  
  
• Professional development & certification support
  
  
• Growth path within a high-performing team
  
  
• and more
  
  

How We Measure Success (KPMs)

• Customer satisfaction/reviews, KPMs and cycle time
  
  
• Staff retention, certifications completed, and bench strength (Crew Chiefs/Leads)
  
  
• Safety/vehicle incidents and compliance
  
  
• Job profitability, labor and consumable utilization
  
  
• Readiness for surge/storm events
  
  

Equal OpportunityEach SERVPRO Franchise is independently owned and operated. We are an Equal Opportunity Employer.