Family Service Coordinator (School Year)

Job Description

Job Description

Title Code: UCCH007

Role Title: Family Service Coordinator

FLSA Status: Non-Exempt

Union Status: SEIU

Job Level: Non Teacher Scale

Department: 7 – ChildCare HeadStart

Pay Range: $19.91 to $34.81 per hour (SEIU Non-Teacher Pay Scale 2024)

Reports To: Family Service Specialist

Supervisory Responsibilities: No

Revision Date: 6/4/2025

About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview:

The Family Service Coordinator is responsible for providing high-quality parent, family, and community engagement, and social services to Early/Head Start toddlers, preschool children, and their families. Comply with the Head Start Performance Standards, the Head Start Act and other applicable regulations. Build partnerships with families to assist them in identifying their goals, strengths, needed services and support systems and in developing strategies and timetables for achieving their goals. Responsibilities include eligibility, recruitment, selections, enrollment, and attendance. Participate in at least 20 hours of training per year to comply with EEC, QRIS, Head Start, and CACFP trainings. Enter all training/course work into the EEC Professional Qualification registry (PQR). Have a good knowledge of MOC policies and procedures, Head Start/Early Head Start, EEC licensing regulations and EEC regulations in relation to DCF and subsidized slots.

Essential Duties and Responsibilities:

• Conduct outreach, recruitment, and enrollment. Inform parents of program options and refer to appropriate program along with wait list information and assistance as needed
• Establish mutually respectful partnerships with families. Orientate parents on MOC’s Child Care and Head Start philosophy and services
• An initial Home Visit followed by regularly scheduled visits and/or primary substantial monthly contact will be conducted based on each family’s need and with input and direction from supervisor. Minimally, 3 Home Visits will be conducted each year with additional visits scheduled if needed by the family
• Transportation coordination for appointments, meetings, workshops, Policy Council, Health Advisory, and Parent Advisory, and screenings, will be conducted as needed
• Utilize program software data system to develop strength-based assessment that describes the family’s strengths, resources, and support networks. Make appropriate referrals
• Develop a Family Partnership Agreement with each family and assist in setting and meeting individualized goals
• Advocate for families and support them to advocate for themselves and their children
• Collaborate with parents to participate in leadership and growth opportunities, such as Parent and Health Advisory’s, Policy Council, and Parent Committees
• Comply with Abuse and Neglect reporting policies. Intervene during family crises by offering assistance and resources as needed
• Follow the Head Start Parent, Family, and Community Framework by promoting engagement and school readiness. Be familiar with the child’s School Readiness goals and assist the parents in successful transitions
• Provide skill building activities for parents involving literacy, financial education, child development, nutrition and health, and understanding their role as their child’s first teacher
• Take attendance daily and follow Head Start procedures for child absences. Enter attendance in the data management system
• Encourage and assist families in the timely delivery of medical, dental, mental health, and nutrition services. Assist the health component staff with obtaining physicals, immunizations, dentals, and other health records
• Follow procedures for entries in the data management systems, including case notes, services, and referrals
• Encourage volunteerism and assist with program volunteer activities
• Serve as a productive team member on in-house and community interdisciplinary teams
• Engage in the supervisory process individually and in group meetings
• Demonstrate professional boundaries and confidentiality by communicating effectively and professionally, using verbal and nonverbal messages and reflective listening skills
• Notify supervisor and classroom when absent and arrange rescheduled responsibilities and/or communicate coverage needs
• Responsible for Blue card information
• Must comply with MOC and Head Start neglect and abuse policy
• Check and reply to agency emails on a regular basis
• Other duties as assigned within scope

Required Qualifications and Skills:

• Associates degree or certification in social work, human services, counseling or related field.
• Good communication skills and the ability to interact sensitively with diverse populations
• Have computer proficiency with word processing, spreadsheets, and data-based software.
• Organizational skills required in a fast-paced environment
• Bi-lingual Family Service Coordinator must be able to speak, write, and read in both languages, assisting with translating, as necessary
• Reliable vehicle, valid license, and proof of liability vehicle insurance in accordance with EEC requirements
• Have a working phone
• Willingness to attend job related training and community events outside of normal work hours
• Job site/assignment may change based upon program needs
• Able to react to new assignments positively and to handle other tasks as they arise
• Fulfillment of all specific health and safety requirements (staff physical every 2 years, with evidence of Mantoux and MMR test, OSHA, first aid and CPR)
• Follow MOC policies and procedures as described in the Staff Handbook and Personnel Policies
• Must be in good physical and mental health and be able to lift and carry children and/or related equipment, bend, squat, kneel and climb stairs.
• Exhibit cultural sensitivity
• Must have a suitable Background Record Check (BRC)

Physical Requirements:

• Must be able to lift children and/or work-related equipment, bend, walk and climb stairs

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation:

A salary within the range of $19.91 to $34.81 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. Employees in this role are places on the SEIU Non-Teacher Payscale. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long-Term Disability
• Flexible Spending Accounts
• 15 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• On-Demand early pay access
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

Affirmative Action/EEO Statement:

Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.