Field Systems Engineer - Level 1

Job Description

Job Description

JOB DETAILS:

This role is based at various client sites in the Boston / Cambridge/ metro north area.

COMPENSATION:

Base salary range 60-70 commensurate with experience, quarterly profit sharing and bonus plan, cell/data reimbursement and 100% company paid medical plan.

BENEFITS / HIGHLIGHTS:

• 100% paid medical plan including health, dental, vision
• Matching 401K
• Life Insurance
• Disability
• Paid holidays
• Referral bonuses
• Paid certifications
• Company social events quarterly team outings, retreats, holiday parties, game nights

What You'll Do:

• Onsite client support providing great Customer Service, resolving technical requests via phone, e-mail and desk-side in a customer-facing environment
• Identify opportunities and areas of improvement while interacting with clients
• Work with clients to suggest technical solutions that meet their business needs
• Work on new installs, migrations, troubleshooting, and projects
• Interface with third party vendors and act as the liaison for the client
• Update internal and client documentation as needed and create and maintain comprehensive documentation of client environments
• Participate in Teambuilding, knowledge / Experience sharing and regular feedback and process improvement initiatives
• Participate in after-hours projects, troubleshooting and quarterly on-call availability
• Stay on top of new technology and industry trends

What You'll Need:

• Bachelor's Degree or equivalent working experience
• 2+ years' experience in an IT Engineering or IT Support role
• 1+ year interactive customer support/service (internal or external customers)
• You are a team player that can live by the NENS core values
• A passion for customer service
• Exceptional written/oral communication skills and the ability to listen
• Reliable transportation required and the ability to walk/stand for 8+ hours a day
• Permanent work authorization in the US
• Ability to work in a fast-paced, ever-changing environment
• Strong work ethic and self-motivated with the ability to manage multiple priorities
• Strong time management skills

Technical Knowledge & Experience:

• Experience in multiple areas of the Microsoft O365 platform (setup, configure, troubleshoot)
• Experience in Microsoft server and workstation technologies
• Demonstrated experience in server virtualization technologies
• Experience with Security Technologies or MFA
• Are willing and able to provide excellent customer service
• Demonstrated analytical and troubleshooting skills
• Basic or Conceptual understanding of networking (firewalls, switching, wireless)
• Experience with storage technologies
• Humility and ability to escalate issues where there is no clear path to resolution
• Ability to identify opportunities and areas of improvements for clients
• Certifications in the following technologies a nice plus: Microsoft, Cisco/Meraki, VMware, Okta

See more at http://www.nens.com