Contact Center Agent - Remote / Home

Job Description

Job DescriptionJob Summary:

Join our team at Murphy Business & Financial Corporation as a Contact Center Agent! In this role, you will be the first point of contact for our customers, providing excellent service and support. You will handle inbound and outbound calls, emails, and chat messages to assist customers with their inquiries and concerns.

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on customer issues
• Assist customers via email and chat
• Provide information about products and services
• Resolve customer complaints and escalate issues as needed
• Maintain accurate records of customer interactions

Qualifications:

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Basic computer skills

If you are a customer-focused individual with a passion for helping others, we want to hear from you! Apply now to join our dynamic team as a Contact Center Agent.