Job Description
Job Description
TIMEPROOFUSA was founded by some of the home remodeling industry's most respected leaders. We have quickly become America's fastest-growing home improvement company—providing roofing solutions to homeowners across the country. Our rapid growth is driven by one mission: to deliver uncompromising quality, dependable service, and lasting peace of mind to every customer we serve.
As an Inside Sales Supervisor, you'll be the backbone of TIMEPROOFUSA's customer communication hub, ensuring our call center team delivers exceptional service, efficient workflow, and high-quality lead generation. You'll coach representatives, monitor performance, refine processes, and uphold the professionalism and responsiveness that define the Timeproof experience.
What You'll Do
- Oversee daily operations of the call center team, ensuring productivity, accuracy, and outstanding customer communication.
- Train, mentor, and coach representatives to improve quality, performance metrics, and overall call effectiveness.
- Monitor calls for quality assurance, provide feedback, and implement improvement plans when needed.
- Track performance metrics (KPI's) such as call volume, lead conversion, follow-up efficiency, and customer satisfaction.
- Lead by example, jumping on calls when needed to model top-tier execution
- Collaborate with sales, marketing, and leadership teams to ensure smooth handoffs and consistent messaging across departments.
What's In It for You
- $80,000 base salary, plus 20% bonus
- Full benefits package — Medical, Dental, Vision, 401k, and PTO
- Paid training and ongoing mentorship from industry-leading experts
- Growth Opportunities— advance to Call Center Manager or Regional Operations positions
- Supportive team culture built on communication, coaching, and recognition
- Full-time, W-2 employment
What It Takes to Succeed
- Strong leadership and communication skills — you know how to motivate teams and maintain high morale in a high call volume environment
- Proficient computer literacy — strong knowledge in navigating CRMs (i.e. Titan), call center software, and Microsoft Office applications
- Experience in leading call center and/or lead generation teams
- Ability to submit to and pass a background check.
About Us:
TIMEPROOFUSA is redefining the future of roofing. With fire-safe materials, sustainable technology, and a leadership team backed by decades of success in home remodeling, we're building smarter, safer homes that stand the test of time.
Our core values—People First, Innovation, Customer Obsession, Integrity & Craftsmanship, and Profit Fuels Our Future—aren't just words on a wall. They drive how we build, lead, and win together.
If you're the kind of person who thrives on challenge, takes pride in excellence, and wants to be part of a team that's changing the industry, this is your moment.
Apply today, take the next step in your career, and let's build something extraordinary together.