Job Description
Job Description
Order Management Specialist
Job Overview:
This role is responsible for reviewing artwork, processing orders, and addressing customer concerns with professionalism and efficiency. The position requires providing creative solutions for decorated items when customer artwork does not meet specifications. The ideal candidate will effectively manage multiple priorities, adapt to changing needs, and meet strict deadlines while maintaining clear and concise communication with both internal and external customers.
Principal Accountabilities:
Develop a thorough understanding of decoration methods to provide accurate guidance to customers. Proactively identify and pursue additional training in decoration techniques as needed. Utilize proficiency in Illustrator and Photoshop for artwork-related tasks. Maintain accurate reports and effectively manage lead-time situations. Record all customer communications and relevant documentation appropriately. Develop expertise in the product line, pricing, inventory, and marketing programs. Identify decoration challenges and collaborate with customers to resolve issues. Offer a variety of creative solutions to address artwork and order challenges. Provide accurate price quotes for orders and decoration techniques. Respond to customer inquiries regarding proofs and assist proof coordinators as needed. Actively participate in Continuous Improvement initiatives and the Idea Generation System. Perform additional duties as assigned.
Requirements/Qualifications:
Customer Service and Relationship Management
- Provide accurate guidance to customers by developing a thorough understanding of decoration methods.
- Respond to customer inquiries regarding proofs and assist proof coordinators as needed.
- Record all customer communications and maintain relevant documentation appropriately.
- Identify decoration challenges and collaborate with customers to resolve issues.
- Offer creative solutions to address artwork and order challenges.
Technical Skills and Process Execution
- Utilize proficiency in Illustrator and Photoshop for artwork-related tasks.
- Maintain accurate reports and effectively manage lead-time situations.
- Provide accurate price quotes for orders and decoration techniques.
Product Knowledge and Continuous Learning
- Develop expertise in the product line, pricing, inventory, and marketing programs.
- Proactively identify and pursue additional training in decoration techniques as needed.
Continuous Improvement and Team Contribution
- Actively participate in Continuous Improvement initiatives and the Idea Generation System.
- Perform additional duties as assigned.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site.
Company DescriptionCompany Background
Discover your next career opportunity at Gemline, a leading and award-winning consumer products supplier servicing the $26 billion promotional products industry. Ranked 12th in revenues industrywide by the Advertising Specialty Institute, Gemline boasts a diverse product line, including headwear, umbrellas, bags, luggage, drinkware, electronics, stationery, writing instruments, gourmet foods and lifestyle gifts. Our portfolio features renowned brands like AheadTM, American Tourister®, Anker®, CORKCICLE®, Cuisinart®, High Sierra®, Igloo®, iLive®, MiiR®, Moleskine®, New Balance®, Osprey®, Paper Mate®, Samsonite®, Sharpie® and more.
At Gemline, community is our heartbeat. Our purpose, "We Promote Community," is the driving force behind everything we do. This commitment is embedded in our culture, influences our product designs, and fuels our aspiration to create a positive global impact. What’s more, we are guided by our betterwayTM corporate social responsibility efforts, which are focused on bettering people and the environment. Gemline also became a certified B Corp in 2024, furthering our commitment to balance purpose and profit for good, while also ensuring we remain focused in meeting and exceeding the company’s annual revenue, cost and profit goals year after year.
Gemline has been recognized as one of the Greatest Companies to Work For on multiple occasions, and most recently in 2024 by PPAI, a leading industry association. Join a workplace where "Pride in People, Pride in Product" is more than a motto—it's our way of life. Our associates play a crucial role in delivering an exceptional customer experience, guided by our foundational values of trust, integrity, humility, diversity, community, and truth. Gemline's success is a reflection of our associates' success, and our culture thrives on collaboration, initiative, continuous problem-solving, safety, and respect for people. Take the next step in your career journey with Gemline—we're not just a company; we're a community.
Company Description
Company Background\r\n\r\nDiscover your next career opportunity at Gemline, a leading and award-winning consumer products supplier servicing the $26 billion promotional products industry. Ranked 12th in revenues industrywide by the Advertising Specialty Institute, Gemline boasts a diverse product line, including headwear, umbrellas, bags, luggage, drinkware, electronics, stationery, writing instruments, gourmet foods and lifestyle gifts. Our portfolio features renowned brands like AheadTM, American Tourister®, Anker®, CORKCICLE®, Cuisinart®, High Sierra®, Igloo®, iLive®, MiiR®, Moleskine®, New Balance®, Osprey®, Paper Mate®, Samsonite®, Sharpie® and more.\r\n\r\nAt Gemline, community is our heartbeat. Our purpose, "We Promote Community," is the driving force behind everything we do. This commitment is embedded in our culture, influences our product designs, and fuels our aspiration to create a positive global impact. What’s more, we are guided by our betterwayTM corporate social responsibility efforts, which are focused on bettering people and the environment. Gemline also became a certified B Corp in 2024, furthering our commitment to balance purpose and profit for good, while also ensuring we remain focused in meeting and exceeding the company’s annual revenue, cost and profit goals year after year.\r\n\r\nGemline has been recognized as one of the Greatest Companies to Work For on multiple occasions, and most recently in 2024 by PPAI, a leading industry association. Join a workplace where "Pride in People, Pride in Product" is more than a motto—it's our way of life. Our associates play a crucial role in delivering an exceptional customer experience, guided by our foundational values of trust, integrity, humility, diversity, community, and truth. Gemline's success is a reflection of our associates' success, and our culture thrives on collaboration, initiative, continuous problem-solving, safety, and respect for people. Take the next step in your career journey with Gemline—we're not just a company; we're a community.