Job Description
Job Description
Summary of Position
We are seeking an experienced Administrative, pharmaceutical Regulatory and Logistics Coordinator with strong attention to detail to support our CEO and Account Managers. This role involves coordinating administrative workflows and managing shipping and receiving services for the company.
Responsibilities:
· Assist with product information (research and pricing) - Provide support to clients by researching products and providing product information and price quotes
· Act as point of contact for visitors, screens mail, answers and direct calls.
· Support order cycle:
o Receive and follow-up with customer inquiries.
o Provide quotes.
o Confirm customers’ orders.
· Occasionally receives and processes deliveries.
· Coordinate product return and recall.
· Receiving and processing products.
· Maintains filing system and database for invoices/packing lists.
· Handle miscellaneous operational activities.
· Escalates issues to Account Managers or CEO as necessary.
· Provide backup for Account managers
· Prepares documents for shipment.
· Contact carriers, freight forwarders and airlines to coordinate shipments.
· Obtain shipping requirements and handle all documentation requirements.
· Order Shipping, office supplies and miscellaneous items needed in the office.
· Creating sales order - making sure all the information is updated and corrected.
· Coordinate timely and accurate shipping information with all shippers (World Courier, FedEx, Airlines). Ensure accuracy of all documents and identify and fix shipping errors in a timely manner. Communicate with clients and shipper’s and resolve any complaints.
· Prepare shipping information
· Prepare shipping documentation, including export declaration, airway bills, packing list, commercial invoice etc.).
· Schedule pick-up and delivery of all shipment.
· Monitor Shipment, communicate with client if there are
Requirements/ Ideal Candidate will also have:
· Minimum of two (2) years of relevant administrative and logistics experience.
- Strong customer service capabilities
· Advanced in computer skills, as well as strong grasps of Microsoft office.
· Excellent organizational skills, resourcefulness and initiative to follow through.
· Ability to work with minimal supervision.
· Ability to learn quickly.
· Time management skills.
· Problem solving and critical thinking skills.
· Must have excellent demonstrated interpersonal skills.
· Must be detailed oriented.
· Excellent Communication and customer service skills.
· Strong written and verbal communication skills.
· Ability to multitask, prioritize and work well under deadlines.
· Collaborating with other staff to complete administrative duties.
· Strong customer service capabilities
- Understanding of both warehouse, and transportation management
- Capacity to multitask
· We are looking for an organized shipping coordinator to be responsible for contacting couriers to provide them with shipping information & tracking shipments.
· To be successful as a shipping coordinator you must have excellent attention to detail. A great shipping coordinator can successfully multitask on a daily basis.
Qualities:
· Pleasant, professional with a corporative demeanor.
· Ability to handle confidential information.
· Adaptability to navigate unforeseen circumstances
· You don’t need toms of hand holding but also can listen to and follow tasks
· Ability to multitask with follow through skills and attention to details
· Must work well with a small team.
· Collaborative attitude
· Solution-oriented mindset