Job Description
Job Description
Purpose of Position:
The General Manager (GM) provides overall leadership through building a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift. The GM leads by example in maximizing profitability and business growth through use of brand standards and operations excellence tools to ensure business results are achieved.
Responsibilities:
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Demonstrates leadership skills which positively reinforce the Blaze Pizza culture, communicates clearly with collaborative mindset to resolve conflict, problem solve and influence behavior
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Recruit and equip employees to deliver great guest interactions and deliver consistent product quality
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Leads performance conversations and uses coaching practices to develop Managers and Team Members
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Builds a healthy performance management bench of capable Managers and Team Members
Guest Satisfaction:
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Ensure local health and safety codes, and company safety and security policies are met
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Control day-to-day operations (scheduling labor, ordering food and supplies, etc.) to successfully support our restaurant in profitability
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Ensures safe restaurant environment conditions are met which puts guest safety as a priority
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Monitors restaurant speed and overall performance to meet performance targets
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Serves as a role model in resolving guest concerns and works to exceed guest service standards
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Monitor root causes of guest dissatisfaction and coach team on feedback and resolution techniques
Business Acumen, Sales & Profit:
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Analyzes sales, labor, inventory and other resources on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
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Ensures that facilities and equipment, including maintenance and property are maintained to Blaze Pizza standards; coordinates facility upgrades or equipment replacement with corporate office
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Control Profit & Loss by following cash / security procedures, maintaining inventory, managing labor, reviewing financial statements / reports, and taking action
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Reviews and prioritizes store capital expenditure requests
Requirements:
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Positive and energetic self-starter, passion for leadership
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High School diploma
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Basic business math and accounting skills and strong analytical, decision-making skills
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2-4 years of operations management experience in the QSR, Fast-Casual, or Casual Dining
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Proven skills in employee and guest satisfaction; financial performance
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Basic computer literacy and data analytics knowledge
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Demonstrated track record in the manager selection, coaching and development
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Good written and verbal communication skills with exceptional team building experience
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Ability to lift, bend, stoop, walk and perform other physical tasks for hours
We use eVerify to confirm U.S. Employment eligibility.