Job Description
Job Description
Essential Functions:
- Ability to take notes; update account status and customer information
- Meet or exceed monthly performance goals, deadlines and objectives
- Adhere to consumer protection laws and FHC’s standard practices and policies
- Research and identify issues attributing to account delinquency and resolve them by working with the customer
- Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Review and monitor assigned accounts and all applicable collection reports
- Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
- Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment
- Establish and maintain cooperative working relationships
Requirements:
- Knowledge of Billing and Collections Procedures
- Possesses excellent verbal, negotiation, customer service and communication skills
- Well organized, Results driven, and able to work in a high volume and fast-paced office environment
- Strong attention to detail
- Ability to resolve challenging situations calmly and professionally
- Capability to work independently and to adapt to a fast-changing environment
Preferred Skills:
- Familiar with Sedona Office
- Accounts Receivable knowledge
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