Job Description
Job DescriptionDescription:
Who is Wilson Farm?
Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience.
Who are we looking for?
Wilson Farm is hiring a full-time Bakery Sales Associate/Order Specialist to join our Bakery Department. This position starts at $18/hour.
Primary Responsibilities:
- Create a welcoming and positive customer experience
- Advise customers on item selection; provide accurate information about products, pricing and availability and offer advice
- Take specialty orders from customers face-to-face, over the phone, or online; obtain customer details and billing information; work with the Bakery Manager and Production Manager to price orders appropriately; process customer payments; enter the orders correctly; efficiently convey orders to the Bakery Production Manager and staff, or to other Department heads and staff; and coordinate with various team members to ensure orders are filled
- Keep customers informed about the order process and make follow-up calls as needed
- Resolve customer complaints involving management as necessary
- Set up bakery products and be ready for store openings/closings
- Assist customers both in person and by phone with questions and selecting products
- Stocking and replenishing shelves with appropriate products as needed
- General clean up, organizing of bakery area to maintain neat appearance
- “Writing" on some standard cakes - we will teach you!
- Other related tasks as assigned by department Manager and Assistant Manager
Experience/Qualifications needed
- Outstanding customer service skills, excellent work ethic
- Enthusiastic, outgoing personality; positive attitude
- Reliable/punctual - reliable transportation
- Excellent communications skills - answering the phone and in person
- Must be at least 18 years of age to hold this position
Work Schedule
- Full-time (45-50 hours/week).
- Schedule will be a “closing” schedule on weekdays and weekend days
- Holiday periods will require more hours and flexibility in schedule (which is greatly appreciated) to meet business needs
Physical requirements
- Standing/bending/reaching for periods of time
- Up/down stairs; in/out of coolers to access products for store retail floor
- Must be able to frequently lift/move approx. 30+lb racks of baked good products
Benefits:
- Competitive wages commensurate with experience.
- Health and Dental insurance with generous premium contribution by Wilson Farm
- 401 (k) plan with employer match
- 25% employee discount
- Friendly, customer-driven environment
- Paid time off
Wilson Farm, Inc. is an E/O/E.
Requirements: