Job Description
Job Description
The Collection Specialist is responsible for collections of outstanding private invoices from the existing client base, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Revenue Cycle Manager and is located out of our Somerville, MA. office.
Collections Specialist Responsibilities:
- Resolve insurance related billing issues with patients and/or insurance carriers
- Handling of high call volume
- Serve as primary representative for patient inquiries/calls
- Communicate effectively both orally and in writing
- Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
- Demonstrate superior customer service skills and problem solving, which includes assisting the patient with alternative payment options and payment plans
- Possess basic understanding of government and commercial insurance and Credit & Collections policies
- Identify the need and request rebills to insurance
- Handle highly confidential information with complete discretion
- Maintain confidentiality of patient information while on the phone or in-person
- Work aged invoices utilizing various reports and the collection module using Zoll Rescue Net
- Alert Revenue Cycle Manager about potential problems that could affect collections
- Meet productivity goals/benchmarks as set and communicated by the manager
- Utilize available sources to obtain updated info and reissue correspondence
- Additional projects and responsibilities may be assigned permanently or on an as needed basis
Collections Specialist Qualifications:
- Working knowledge of Microsoft Office, including Excel, Word is a must
- Strong communication, problem solving and analytical skills required
- Acute attention to detail and the ability to work in a fast-paced, team-oriented environment with a focus on communication required
- Outstanding customer service and phone skills
- Previous collections or customer service experience a plus
- Knowledge of HIPPA and healthcare policies a plus
- High School diploma or GED required
- Fluent in Spanish a plus, but not required
- Must be positive and maintain professional demeanor at all times
- Familiarity with Medicaid and Medicare guidelines
- Ambulance billing experience a plus
- 3-5 years Accounts Receivable follow up experience
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center.
While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state’s first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.