Job Description
Job Description
In this dual-role, you'll be essential to our daily operations, providing crucial administrative support and delivering exceptional service to our customers. If you're meticulous, reliable, and eager to make a positive impact, we encourage you to apply! MUST BE CITIZEN OF UNITED STATE.
Key Responsibilities
As our Office Clerk / Customer Service Representative, you'll be responsible for:
- Customer Interaction: Professionally assist customers via phone, email, and in-person, addressing inquiries, resolving issues, and providing information.
- Administrative Support: Perform various office tasks including data entry, filing, scanning, managing mail, and maintaining accurate records.
- Communication: Handle incoming and outgoing communications, directing calls and messages to the appropriate personnel.
- Problem Solving: Efficiently troubleshoot and resolve customer concerns, escalating complex issues when necessary.
- Office Organization: Help maintain an organized and efficient office environment, managing supplies and ensuring smooth workflow.
- Support Services: Provide general support to the team and management as needed to ensure operational efficiency.
Qualifications
To be a strong candidate for this role, you should possess:
- Experience: Proven experience (1-2 years) in an office administration, customer service, or a similar clerical role.
- Education: High school diploma or equivalent required; some college coursework or a relevant degree is a plus.
- Communication Skills: Excellent verbal and written communication skills.
- Computer Proficiency: Strong command of Microsoft Office Suite (Word, Excel, Outlook) and comfortable with office equipment.
- Interpersonal Skills: A friendly, patient, professional, and empathetic demeanor with strong abilities to interact effectively with diverse individuals.
- Organizational Skills: Exceptional attention to detail, strong organizational abilities, and the capacity to multitask effectively.
- Problem-Solving: Ability to think critically and resolve issues efficiently.
Company DescriptionWith a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
© 2024 JPMorgan Chase & Co. All rights reserved. JPMorganChase is an Equal Opportunity Employer, including Disability/Veterans.
Company Description
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.\r\n \r\nWe serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.\r\n\r\n© 2024 JPMorgan Chase & Co. All rights reserved. JPMorganChase is an Equal Opportunity Employer, including Disability/Veterans.