Job Description
Job Description
Summary of duties and responsibilities
The scope of the Branch Operations Manager role is responsible for overseeing daily operations at a local branch, ensuring efficient service delivery, staff management, and customer satisfaction. This role involves coordinating field and administrative teams, managing workflow and resource allocation, monitoring branch performance metrics, and implementing company policies to maintain operational standards. The Branch Operations Manager also collaborates with sales, technical, and corporate leadership to support branch growth, resolve escalated issues, and ensure compliance with safety and regulatory requirements.
Duties include but are not limited to the following: coordinates projects and activities for sales and marketing services
- Oversee daily branch operations, ensuring efficient scheduling, resource allocation, and on-time service delivery.
- Supervise and support field and administrative staff, including hiring, training, and performance management.
- Monitor key performance indicators (KPIs) and implement process improvements to optimize productivity and customer satisfaction.
- Collaborate with sales and technical teams to align operational execution with business objectives and customer expectations.
- Ensure branch compliance with company policies, safety standards, and applicable regulations.
Experience:
- 5 to 7+ years of experience in operations management, preferably within the security, alarm, or field service industry.
- 3+ years of supervisory or leadership experience, managing cross-functional teams in a fast-paced environment.
- Proven track record of improving operational efficiency, customer satisfaction, and team performance.
- Experience with scheduling, logistics, and resource planning systems
- Strong background in compliance and safety protocols, particularly in regulated service environments.
- Other job duties as assigned
License/Certification
- Massachusetts “D” license preferred
- Electricians Journeyman “B” or System Technician “D” license, or equivalent in other states preferred.
- Manufacturing Certifications and/or training, Industry Certifications preferred
- Valid Driver's License required
- Mass security Clearance preferred
Education requirement:
High School Diploma or GED (Required)
Bachelor’s Degree in Business Administration, Operations Management, or a Related Field (Preferred)
Physical Activities/ Requirements
Office-Desk Job
- Manual dexterity and sitting are required in carrying out own responsibilities (i.e. use of personal computers).
- Ability to efficiently operate all job-related office equipment.
- Ability to communicate via telephone and work in virtual teams.
- Ability to work in a dynamic environment.
- Ability to work in a traditional professional office setting
- Ability to lift upto 5 -10lb
Benefits:
Work/Life Balance
- Generous Vacation and Personal Time
- Company Paid Holidays
- Employee Assistance Program
Health and Wellness
- Medical, Dental Vision
- Wellness Lifestyle Benefits
Financial Wellness
- 401(k) with Company Match
- Tuition Assistance Program
- Real Estate and Computer Purchase Loans
- Company Paid Short-Term Disability
- Voluntary Benefits Discounts
- Multiple Employee Discount Programs
- DCU Credit Union Membership
Americans With Disabilities Act
American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
Equal Employment Opportunity Statement: American Alarm and Communications, Inc committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, gender, age, disability, veteran status, marital status, or sexual orientation.