Client Service Associate (Portsmouth, NH)

Job Description

Job DescriptionClient Service Associate
Client Service Specialist
(Financial Services)

Our client’s Independent Financial Services Firm located in the Portsmouth, NH area is growing and looking to add a key employee. They are seeking a professional Client Service Associate / Client Service Specialist who is ready to help an already thriving company continue to grow. They are looking for success-oriented employees who possess great people skills, a positive attitude and who are seeking a great opportunity to advance their career. If you want to join a Financial Services Firm that has experience in the industry, is dedicated to their clients, values their employees, and has created a culture of success, this may be a good fit for you!


MINIMUM QUALIFICATIONS:

• 2+ years of experience as a Client Service Associate / Client Service Specialist or similar client-facing role (Example: Financial Advisor Assistant, Associate Financial Advisor, Financial Planning Assistant, Paraplanner, etc.)
• 2+ years of Financial Services experience in a professional office environment
• CRM Software experience (Example: Redtail, Salesforce, Wealthbox, SmartAsset, etc.)
• Office Software Products experience (Example: DocuSign, MS Suite, Outlook, Excel, Word, Teams, etc.)
• Financial Services Software experience (Example: eMoney, Money Guide Pro, Advisor360, etc.)
• Video Meeting Application experience (Example: Zoom, Go-To-Meeting, Skype, etc.)

PREFERRED QUALIFICATIONS:

• Securities Industry Essentials (SIE) Certification is preferred
• FINRA Series 7 & 66 or 7 & 65/63 Securities Licensing is preferred
• Active Life, Health & Annuities License is a plus
• College Degree in Finance, Business or related field of study is a plus

ROLE DESCRIPTION:

Prioritizing client needs and helping to create solutions is an important part of their culture and at the core of everything our client does. In providing excellent client service as a Client Service Associate / Client Service Specialist you will:

• Greet clients in-person, by phone, email, video call, etc., in a warm, friendly manner
• Initiate and track client paperwork and account transactions effectively (Example: New/Existing account paperwork processing, RMD forms, etc.)
• Assist clients with routine account servicing needs (Example: Accessing account portals, eSign documents, resolve requests, questions, or issues and troubleshoot problems when necessary)
• Follow up on pending business with companies and clients
• Provide both pre/post Client Meeting Support for the Financial Advisor(s) (Example: Meeting preparations, follow up letters/communications, money transfers, trades, contributions, etc.)
• Complete other various industry specific administrative tasks within established filing timelines/deadlines
• Update CRM System, Financial Services Software System and client data to reflect current and accurate information
• Ensure inquiries and concerns are addressed and resolved, achieving expected service levels
• Provide client-centric services to clients while developing a knowledge of the client’s entire financial and family situation
• Ensure client business flow and communication expectations are met
• Assist Financial Advisor(s) with plan analysis, plan design and development of a client strategy to meet client goals
• Develop financial planning skills to assist with client investment planning and wealth management services as needed
• Establish a level of trust and confidence with the clients, allowing for any financial issue being discussed and solutions offered
• Develop effective in-person and virtual working relationships with the Financial Advisor(s), company staff and vendors, ultimately providing effective, high-quality service for clients
• Provide thorough, high-quality research, problem solving and account issue resolution

REQUIRED SKILLS:

• Excellent interpersonal, written, and verbal communication particularly in a virtual context
• Demonstrated ability to prioritize projects and manage time
• Ability to adapt as situations or business demands change
• Self-directed initiative and follow-through
• Excellent organization and data management skills
• Ability to thrive in a fast-paced office environment
• High level of confidence, perseverance and a desire to succeed in a goal-oriented environment
• Excellent customer service and a client-centric mindset
• High attention to detail and ability to closely follow office processes & policies
• Willingness and desire to be part of a dynamic office team
• Ability to adhere to complex regulatory, compliance and client privacy requirements

COMPENSATION:

• $70,000 - $90,000 Annual Compensation (Base Salary + Bonuses/Incentives)
  *Based Upon Experience, Licensing and/or Certifications*
• Medical, Dental, Vision Insurance Contribution + 401k w-Match
• Generous PTO Policy & Paid Holidays
• Great Work/Life Balance

Presented by Humans Being Resources, Inc.
Thank you for your interest in this Client Service Associate / Client Service Specialist position for our client located in the Portsmouth, NH area. Humans Being Resources, Inc. is a Talent Acquisition and Personnel Solutions company. We are not a Temp/Staffing Agency and at no point will you be applying for employment with our company. We assist our clients with their direct-hire, permanent-placement hiring needs. When responding to this ad by email, text or phone call, you agree to receive emails, texts and phone calls related to this position and/or future positions. You can opt-out of these communications at any time by replying “STOP” to any received communication. When being considered for this position, you may be asked to participate in personality profiling, skills assessments and/or phone/video interviews administered on behalf of our client. If you feel that you meet the requirements for this position, please submit your resume today!