Associate Manager, Dropship and Marketplace Operations

Job Description

Job Description

Purpose:

The Associate Manager is responsible for supporting dropship and eMarketplace as an incremental revenue opportunity to expand Reebok brand visibility, grow Reebok’s online presence across channels & facilitate test/learn opportunities with critical partners. The Associate manager is also responsible for achieving sales plans and performance targets for Reebok US Sales. The objectives will be met by setting up compelling customer-driven merchandised assortments, leveraging data to improve KPIs, and product management in close collaboration with Category Management, Master Data, Buyers, & US WHS.

Key Responsibilities:

• Support the long-term vision, roadmap, and new opportunities for the dropship and eMarketplace programs to align with overall e-commerce and wholesale strategies

• Manage daily operations and performance of all partners, ensuring SLAs are met for order fulfillment, inventory accuracy, returns, and customer satisfaction
• Assist with the onboarding process for new partners, including system integrations, data feeds, and compliance with brand and operational standards
• Track key KPIs such as sales, margin, return rate, and fulfillment accuracy across all dropship accounts
• Collaborate with Category Management, Channel Marketing, and ABG teams to position key stories and products
• Partner closely with Master Data to ensure products are prepared for launch throughout the season in PIM. Support metadata, filters, and optimize categorization for a seamless consumer
• Serve as the primary point of contact for U.S. Wholesale regarding digital assets (imagery, copy, marketing assets for PDP’s, etc.)
• Ensure all imagery and copy is ordered and captured for partners within specified timeline

Knowledge, Skills, and Abilities:

• Excellent time management, multi-tasking, and organizational skills
• A strong understanding of merchandise hierarchy and digital presentation
• Strong computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel and Word
• High degree of internet savvy, with a curiosity and enthusiasm for digital and media trends
• Excellent problem-solving skills – able to identify, analyze and propose solutions to various technical and business issues
• Strong visual aptitude that aligns with brand and global standards
• Demonstrated ability to work in a fast-paced, “self-starter” environment serving as a catalyst for change and managing multiple work streams simultaneously
• A desire to meticulously ensure that every aspect of the product launch is fulfilled
• Shopify and RIthum experience a plus

Requirements

• Bachelor’s degree in business, Marketing or IT
• Two years’ related experience preferred
• Proficiency with MS Office Suite
• Previous experience with eCommerce business preferred