Job Description
Job Description
New England Life Care (NELC) is one of the fastest growing home infusion therapy services companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.
New England Life Care has a rich history of building a diverse, inclusive, and authentic workplace. In this tradition, we are hiring a Director of Pharmacy Operations to join our growing team! This is a full-time, salaried, exempt leadership position.
Job Summary:
The Director of Pharmacy Operations (DPO) is a senior leader responsible for multi-site operational oversight of all NELC pharmacy locations. Reporting to the Chief Pharmacy Officer (CPO), the DPO ensures safe, efficient, and compliant delivery of home infusion and sterile compounding services while supporting the strategic initiatives of the pharmacy department.
This role bridges corporate strategy and operational execution, providing guidance to branch-level directors, managers, pharmacists, and technicians, and ensuring standardized practices, workflow efficiency, quality assurance, and regulatory compliance across all sites. The DPO plays a critical role in driving operational performance, patient safety, and a high-reliability culture across NELC’s multi-site pharmacy operations.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Generous employer-matched 403b savings program
- Company paid: Life insurance, Short- and long-term disability insurance
- Discretionary/Unlimited Paid Time Off
- Hybrid role: approximately 70% remote and 30% on-site across NELC locations.
- And much more!
Primary Job Responsibilities:
- Oversee daily pharmacy operations across all NELC sites, including sterile compounding, order processing, and inventory management.
- Ensure consistent, high-quality sterile compounding, environmental monitoring, and staff competency.
- Implement corporate policies, procedures, and quality improvement initiatives.
- Monitor KPIs and workflow metrics; implement corrective actions as needed.
- Optimize staffing models, resource allocation, and cross-site coordination.
- Resolve operational issues, support emergency escalations, and drive continuous improvement.
Regulatory Compliance & Quality Assurance:
- Ensure compliance with federal, state, and local regulations, including state Boards of Pharmacy, USP <797>/<800> standards, DEA requirements, and accrediting agency standards.
- Lead quality assurance programs, audits, corrective action plans, and risk-mitigation strategies.
- Ensure proper adherence to 340B program requirements and documentation in coordination with the 340B advisory committee.
- Maintain continuous readiness for inspections, accreditation surveys, and internal audits.
Clinical Oversight & Patient Safety:
- Support the CPO in developing, implementing, and monitoring enterprise clinical programs.
- Provide oversight of compounding, dispensing, and patient-care practices across all locations.
- Guide branch directors, managers, pharmacists, and staff in safe, effective medication management.
- Monitor clinical and operational safety programs to ensure high-reliability performance.
Staff Leadership & Workforce Development
- Supervise branch directors, pharmacy managers, pharmacists, supervisors, and technicians across multiple sites.
- Provide coaching, mentorship, performance evaluations, and professional development.
- Lead succession planning and talent development initiatives.
- Foster a culture of accountability, teamwork, quality, and continuous improvement.
Financial & Resource Management
- Partner with the CPO and Revenue Cycle on budgeting, expense management, and cost-effective operations.
- Assess staffing, equipment, and technology needs to support scalable growth.
- Support implementation and optimization of EMR systems, automation, and compounding technology.
- Contribute to cost-containment initiatives without compromising safety or quality.
Technology & Systems Oversight
- Support multi-site deployment and optimization of automation, EMR/compounding systems, and environmental monitoring.
- Collaborate with IT and data teams to enhance workflow efficiency and operational analytics.
Collaboration & Stakeholder Engagement
- Build strong relationships with member hospitals, regulators, and internal stakeholders.
- Coordinate with nursing, clinical, and administrative teams to ensure seamless patient-care transitions.
- Participate in long-term planning and service-line enhancements aligned with CPO goals.
Strategic Initiatives
- Translate enterprise strategy into operational execution across all sites.
- Support initiatives such as formulary management, service expansion, and population health programs.
- Identify opportunities for innovation, standardization, and operational efficiency.
- Contribute to multi-site workflow alignment, training development, and quality initiatives.
Required Qualifications:
- Bachelor of Science in Pharmacy (BS Pharmacy) or Doctor of Pharmacy (PharmD).
- Active pharmacist license or eligibility for pharmacist licensure in all states with a NELC pharmacy location.
- Minimum 5–7 years of progressive pharmacy leadership experience, ideally in multi-site, home infusion, sterile compounding, or specialty pharmacy operations.
- Strong operational, financial, and regulatory expertise.
- Demonstrated ability to lead multi-site teams, oversee complex projects, and drive performance improvement.
- Excellent communication, collaboration, analytical, and problem-solving skills.
Preferred Qualifications:
- Advanced degree (e.g., MBA, MHA, MS, or equivalent).
- Advanced pharmacy certification (e.g., BPS Board Certification).
- Experience with EMR systems, pharmacy automation, and medication-management technologies.
- Knowledge of clinical nutrition support or specialty pharmacy operations.
- Experience in non-profit, hospital-affiliated, or member-owned healthcare organizations.
- Prior multi-site operational leadership in a regulated pharmacy environment.
- Experience with 340B program management.
Key Competencies
- Multi-Site Operational Leadership
- Regulatory & Quality Assurance Expertise
- Clinical Oversight & Patient Safety
- Staff Leadership & Talent Development
- Technology & Systems Optimization
- Financial & Resource Management
- Collaboration & Stakeholder Engagement
- Strategic Planning & Process Improvement
Work Environment
- Hybrid role: approximately 70% remote and 30% on-site across NELC locations.
- Responsible for off-hours operational escalation and leadership support.
- Routine regional travel for site visits, meetings, and stakeholder engagement.
''It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.''
EOE