Job Description
Job Description
Key Details:
Title: Accounts Receivable Representative
Type: Remote
Location: Framingham, MA
Duration: 06+ Months contract
Pay Rate: $21.43/hr. on (W2)
Position Overview
The Customer Accounts & Collections Specialist is responsible for managing customer outreach, resolving account discrepancies, and supporting Accounts Receivable activities to ensure accurate billing and timely payments. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining positive customer relationships.
Key Responsibilities
Contact customers to verify, correct, or update account setup and billing information.
Build relationships with Staples customers—communicating directly with AP teams, internal supervisors, managers, and key stakeholders.
Manage inbound/outbound calls, emails, cases, and special project assignments with accuracy and professionalism.
Prioritize daily work and contact customers efficiently using collections and AR tools.
Identify billing, service, or AR issues and escalate to AR representatives as needed.
Collaborate closely with Sales, Accounts Receivable, and Customer Service to resolve account concerns.
Provide supporting documentation (Proof of Delivery, credit memos, statements, invoices) to resolve account discrepancies.
Identify potential risk exposure related to orders, billing, and invoicing and recommend appropriate actions.
Escalate large or complex collections issues and notify management of potential risks.
Manage workload to meet Service Level Agreement (SLA) expectations.
Document customer disputes, payment commitments, billing issues, and collection notes in detail.
Promote customer adoption of self-service portals, paperless billing, and electronic payment options.
What You Bring
Previous experience in collections or Accounts Receivable follow-up, including managing overdue accounts and maintaining customer relationships.
Competitive, goal-oriented mindset with a drive to meet and exceed collection targets.
Strong customer service and quality assurance orientation.
Excellent problem-solving abilities and attention to detail.
Strong accuracy in data entry and financial recordkeeping.
Ability to manage time effectively and meet deadlines.
Excellent verbal and written communication skills for professional customer interactions.
High level of professionalism, adaptability, and willingness to learn.
Ability to resolve routine billing or account discrepancies independently.
Required Skills & Qualifications
Experience with data entry or financial processing in enterprise systems (e.g., SAP, Oracle, QuickBooks, or similar).
Prior experience managing aged receivables and implementing follow-up strategies.
Proficiency in Microsoft Office Suite; experience with Oracle or other accounting platforms required.
Familiarity with basic accounting and financial principles.
Demonstrated ability to follow structured processes and detailed instructions.
Strong organizational skills and thorough documentation habits.
Experience with skip tracing or research methods to locate customers or resolve outstanding balances.
Strong interpersonal and persuasive communication skills via phone and email.
Understanding of credit and collections best practices.
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