Job Description
Job Description
Job Title - Junior Account / Operations Specialist
Job Location - Hybrid Boston, Massachusetts, United States of America, 02210
Duration- 4 - 6 months with the potential of extension or full-time position
Pay - $24/hr
Recent graduates can also be considered
Job Description -
Ops Specialist-CA Income: is responsible for the global processing, balancing and reconciling of custody positions related to dividend interest payments. Activities include instruction receipt and authentication, entry instruction and verification (dual controls).
• Collects global client’s dividend and interest Income payments
• Verify information by validating payment advice received from local market against client receivable • Attempt resolution of client entitlement issue internally
• Makes decision to repair or to contact sub-custodian or depository for resolution
• Escalate issue to manager when necessary
• Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure.
• Generate custody/operations related systems reports in support of daily, weekly and monthly management reporting
• Repair and resolve discrepancies in a timely and accurate manner keeping client informed • Identify trends in payment repair including event level, sub-custody level and or market lever repairs
• Contribute to Division/ Firm process improvement activities through improvement of STP (straight through processing)
• Acquire and maintain knowledge of Division goals and business objectives; perform activities that support these goals
• Acquire understanding of full scope of Division and how specific function impacts the firm
• Repair and resolve discrepancies that impact client servicing in a timely and accurate manner
• Assist in activities that support the measurement of Client Service Standards
• Communicate professionally and constructively to effectively resolve all repairs with client payments in a timely and accurately manner.
BA/BS degree or equivalent work experience.
Demonstrated PC skills. Ability to identify, escalate and resolve a problem. Ability to communicate professionally through effective verbal and written skills. Ability to manage time efficiently and effectively. Organizational skills and detail-oriented. Ability to multi-task. Ability to work in a team environment. Ability to meet deadlines and work under pressure. Effectively utilize BBH's internal systems to support client servicing deliverables Computer literate - MS Suite of products - Excel, PowerPoint, Word Internet knowledge
• What will the hybrid schedule look like for the selected contractor? In office Tuesday/Wednesday/Thursday, WFH Monday and Friday
• How many hours will the contractor be expected to work each week? 40 (1 hr. lunch breaks so 35 true working hours expected)
• What is the expected term for this request? 4 months with the potential of extension or full-time position
Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.