Job Description
Job DescriptionSummary:
PerkinElmers purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve the diagnostics, life sciences, food and environmental markets. PerkinElmer is seeking an Associate Lab Computing Analyst.
Responsibilities:
Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
Implements customer specified benchtop computing design and processes
Administers and assures connectivity of customers Windows based platform
Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
Manage On-boarding, retirement and relocation of equipment
Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to clients corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
Follow documented procedures, policies, troubleshooting and best practices
Create and maintain a physical inventory of lab equipment, PCs, software and any other information pertinent to the environment
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Acts as Liaison for software/hardware related inquiries
Escalates IT issues that are not resolved PKI Lab IT analysts
Participates in client team meetings
Escalates delivery concerns to the team lead
Basic Qualifications:
Associate degree in Computer Science or technology industry experience OR 1+ year of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
Service Now
Windows 11 upgrade
Group policy
Active directory Windows 11 upgrade