Job Description
Job DescriptionDescription:
Develops, implements and maintains quality standards for restaurant and facility, including supervision and direction of service staff. Ensures excellent customer service standards are maintained. Leads in creating Memorable Guest Moments.
Essential Duties:
? Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc.
? Ensures that the restaurant and restaurant facilities are kept clean, well-stocked and organized.
? Checks the maintenance of all equipment in the restaurant and schedules needed maintenance and repair.
? Circulates throughout the restaurant facilities and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
? Greets guests at tables to ensure complete guest satisfaction and attention to guest needs.
? Ensures established cash handling procedures are utilized to accurately charge customers.
? Creates sales and log reports. Monitors restaurant budget and takes action to minimize expenses. Reports on financial performance, inventory, and personnel.
? Tracks stock levels of food, china, glassware, silverware, and other supplies and equipment, forecast needs, and oversees ordering as necessary.
? Conducts regular inventory counts and implements procedures to monitor assets.
? Oversees daily restaurant activities to include serving tables, bussing tables, seating guests, room service and general clerical/cashier duties.
? Responsible for working with GM in interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
? Manages department members that may include, but is not limited to: Hosts, Servers, Bartenders, and Bussers.
? Assures that effective orientation and training are given to each new associate.
? Develops ongoing training programs and tests for comprehension.
? Adheres to and enforces employee compliance with health, safety, and sanitation standards.
? Regular and reliable attendance.
? Incorporates safe work practices in job performance.
Requirements: