Job Description
Job Description
Job description:
Call Center Supervisor – Inside Sales Leadership
Medallion Roofing is a fast-growing residential roofing company built on energy, integrity, and results. We're not just building roofs-we're building high-performance teams that drive growth and deliver exceptional customer experiences. As we expand, we're looking for a Call Center Team Lead who knows how to build momentum, coach for performance, and lead from the front.
Pay Rate: $80,000 plus 20% bonus
Responsibilities include:
- Creating and maintaining a proactive, competitive, and accountable sales culture
- Training and developing Sales Development Reps (SDRs) on product knowledge and sales techniques
- Setting clear goals, tracking performance, and driving results across the team.
- Leading by example-jumping on calls when needed to model top-tier execution
- Managing the call process on the floor and providing real-time coaching and feedback.
- Monitoring KPIs and delivering actionable insights to improve appointment setting and lead generation
Ideal candidates will have:
- 5–10+ years of inside sales or call center leadership experience, managing 5+ team members
- A proven track record of exceeding sales goals and building high-energy teams
- Strong CRM knowledge (Service Titan a plus) and a disciplined approach to sales processes
- Excellent communication, coaching, and time management skills
- A passion for developing people and driving performance
Benefits:
Full benefits including Medical, Dental, Vision, Life Insurance, 401(k), and PTO
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance