Lead Sales Associate

Job Description

Job DescriptionDescription:

Lead Sales Associate

Location: Varies

Reports to: Studio Manager

Overview:

We’re looking for a passionate, energetic, and driven Lead Sales Associate to help lead front-of-house operations and deliver exceptional service at Camarillo Fitness Orangetheory Franchise. This role combines customer service, sales, leadership, and daily operations support to ensure a best-in-class experience for every member and guest.

As the Lead Ambassador, you’ll not only help drive sales performance and manage daily studio needs—you’ll also serve as a mentor to new team members and support social media and marketing efforts. If you love fitness, enjoy working with people, and thrive in a fast-paced environment, this role is for you!

About Orangetheory Fitness

Orangetheory is a science-backed, technology-tracked, coach-inspired group workout designed to produce results from the inside out. Every 60-minute class is led by a certified coach and designed to push members to spend at least 12 minutes in the “Orange Zone”—raising their heart rate and boosting metabolism for up to 24 hours post-workout.

Every role at Orangetheory has purpose—whether you’re on the fitness floor or at the front desk, you’re helping people live longer, healthier, and more vibrant lives.

Key Responsibilities:

• Assist studio management with processing membership changes, daily auditing, and resolving declined payments
• Serve as a mentor to new Sales Associates during their onboarding and training period
• Support studio marketing efforts by helping manage local social media content and engagement
• Greet members and guests warmly and professionally to create a welcoming studio environment
• Conduct telephone inquiries, follow-up calls, and customer care outreach
• Accurately maintain member records and transactions using OTF systems and tools
• Execute effective sales conversations and guide prospects through studio tours and membership options
• Support the team in meeting and exceeding all key performance indicators (KPIs), including membership sales, renewals, retail, and class attendance
• Perform daily operational tasks and support front-desk cleanliness and organization
• Help promote studio events, challenges, and member engagement opportunities

Qualifications:

• Previous experience in a customer service or sales role (experience with quotas or goals preferred)
• Strong interpersonal and communication skills
• Ability to multitask and thrive in a fast-paced studio environment
• Basic computer literacy, including Microsoft Office (Excel, Word) and CRM tools
• Passion for fitness, health, and helping others achieve their goals
• Availability to work flexible shifts, including evenings and weekends
• Positive attitude, team spirit, and a growth mindset

Perks & Benefits:

• Complimentary Orangetheory Fitness membership
• Studio retail and apparel discounts
• Opportunities for advancement and continued training

Requirements: