Job Description
Job DescriptionBusiness Analyst - Hybrid
Cambridge, MA
6+ Months (Possible Extension)
Job Details:-
Supports IT development projects or operations by performing system configuration, development of technical documentation and presentation materials.
Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end user training.
Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, following standard procedures and processes according to established service levels.
Interviews key stakeholders and end users to analyze business processes and systems needs.
Translate business requirements into functional and technical specifications.
Captures use cases, user stories and conceptual process models.
Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy related matters where applicable. Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff.
Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues.
Provide functional support during project release go lives, which may include occasional evening or weekend work.
Assist with general administration, special projects, and performs other related job duties as needed.
The ideal candidate must demonstrate keen problem solving troubleshooting ability, business systems savvy, and attention to detail.
The Business Analyst will focus on business process improvement, working closely with business stakeholders to understand challenges, diagnose root causes, and provide clear, business focused solutions.
This is not a technical BA role, the emphasis is on operational analysis, workflow optimization, and solving business problems.
The role may also assist in capturing and documenting business requirements for new projects. Key Responsibilities:
Partner with users and stakeholders to understand business challenges.
Identify root causes behind operational pain points.
Conduct deep dive reviews of current processes and workflows.
Recommend solutions that improve efficiency and business outcomes.
Collaborate with senior leaders to define issues and shape solution direction.
Analyze data, identify trends, and create insight driven recommendations.
Build process maps and documentation using Visio or Lucid chart.
Required Skills & Qualifications:
Extensive experience as a Business Analyst.
Strong understanding of how systems and business processes function (baseline/non technical).
Proficiency with: Excel, PowerPoint, and MS Office Suite o Visio / Lucid chart for process flows
Experience supporting or working within a technology related environment.
Strong analytical and critical thinking skills.
Ability to gather, document, and translate business requirements.
Focus of role is to assist in documenting business requirements for various projects and initiatives.
Work with customers to understand their current and desired future states.
Role will involve business process analysis and design and requires strong interpersonal and communication skills.
#TB_EN
#ZRCompany DescriptionFounded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA
Company Description
Founded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website www.talentburst.com or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA