Job Description
Job DescriptionBenefits:
- Competitive salary
- Opportunity for advancement
- Paid time off
Summary
Provide leadership with strategic thinking and exemplify excellent customer service.
Ensure annual divisional initiatives aligned with company initiatives are completed.
Ensure a quality team of properly trained employees produce jobs completed according
to SERVPRO Franchise procedures and processes. Hire, train, and manage a team of
office personnel while monitoring compliance and risk management. Communicate with
management staff to stay updated on jobs, documentation, budgeting and any customer
issues.
Primary Roles and Responsibilities:
1. Bookkeeping
a. Maintain accurate records in QuickBooks
b. Create financial reports and perform analysis
c. Monitor and maintain inventory, fixed assets, and business resume
d. Maintain tax, insurance, and compliance requirements
e. Maintain vendors, resources, and subcontractors
2. Cash Management
a. Complete accounts payable activities
b. Complete accounts receivable activities
c. Maintain petty cash fund
d. Prepare and maintain cash management reports
3. Human Resource Administration
a. Coordinate and administer payroll and benefits
b. Provide HR administrative support
c. Complete and document HR compliance
4. Technology Administration
b. Perform technology setup, protection, and tracking
c. Gather and coordinate hardware and software requirements
d. Maintain relationships with technology vendors
Necessary Experience and Skill Set
A minimum two years of business experience
Working knowledge of current business software technologies
Superb customer service, administrative, and verbal and written communication skills
3+ year(s) of experience with QuickBooks Pro (most recent versions)
2+ years of experience with collection activities
Outstanding written and verbal communication skills, including proper
pronunciation and grammar, and a consistently courteous and
professional tone of voice at all times
Polite, confident, and excellent customer service skills, including listening
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software, including Xactimate and proprietary
software
Experience in the commercial cleaning and restoration or insurance
industry is desired
Ability to successfully complete a background check subject to applicable
law
Formal Education/Training
High school diploma/GED
Associate degree in accounting preferred or strong professional
background of 2-3 years bookkeeping experience
Physical and Work Environment Requirements
This is a largely sedentary role in an office environment. However, some filing is
required. This would require the ability to lift files, open filing cabinets, and
bend or stand on a stool as necessary.
Normal Working Hours, Additional Working Hours and Travel Requirements
This is a full-time position working 8:00 a.m.5:00 p.m., Monday through Friday.
This position may require longer hours, and some flexibility in hours may be
needed dependent upon the business needs.