Job Description
Job Description
Position Overview:
The Service Department Head leads a team of HVAC/R (heating, ventilation, air conditioning, and refrigeration) technicians focused on installation, repair, and maintenance for commercial systems. This leadership role interfaces with technicians, dispatch, vendors, and other departments to ensure operational efficiency, customer satisfaction, and departmental growth.
Key Responsibilities:
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Lead, schedule, and support HVAC service technicians to meet customer needs and service goals
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Hire, train, supervise, and conduct performance reviews for service technicians
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Review work quality to ensure adherence to safety, technical standards, and productivity goals
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Maintain technician training programs, including safety and service technique updates
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Oversee daily dispatching to optimize technician scheduling and resource allocation
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Communicate with customers, vendors, and internal teams regarding project status and requirements
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Ensure accurate documentation of work orders, invoices, job status, and parts usage
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Monitor warranty issues, recalls, product failures, and other equipment service issues
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Manage budgets, labor hours, profitability targets, and department goals
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Coordinate procurement of materials and ensure timely availability of parts
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Enforce company policies and vehicle maintenance standards
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Maintain and optimize inventory in service vehicles to support technician efficiency
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Stay current with OEM training and coordinate technician certifications and education
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Promote and sell service/maintenance agreements and generate sales leads
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Oversee large-scale installations and commissioning, ensuring quality turnover to clients
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Collaborate with other department heads to align goals and strategies
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Perform other duties to ensure effective department operations
Must-Have Qualifications:
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Minimum 5 years of HVAC management experience (or equivalent education/experience)
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Strong knowledge of HVAC and refrigeration systems
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Proficiency in reading schematics, control circuits, and training others in these areas
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Familiarity with local codes and technical troubleshooting resources
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Excellent leadership, communication, and conflict management skills
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Highly organized and detail-oriented; able to manage multiple priorities
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Proficient with MS Word, Excel, Outlook, and general software navigation
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Demonstrates personal drive for improvement and inspires technician growth
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Clean, professional appearance and strong customer service orientation
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Valid driver’s license with clean driving record
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Willingness to work flexible schedules, including nights, weekends, or holidays as needed
Nice to Have:
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Post-high school education (college, trade school, or military training)
Benefits Include:
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401(k) with matching
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Health, dental, and vision insurance
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Health savings account
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Paid time off
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Professional development assistance
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Tuition reimbursement
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Relocation assistance
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Backup care, parental support, and more