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<h3>Job Description</h3>
Job Description
Job title: shift leader
The Shift Leader is responsible for the profitability and overall operation of the restaurant as a compliment to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees. &nbsp;
Guest First Culture
Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. 
Let's make their day ... every guest, every day. 
REsponsibilities include (but not limited to) the following
Operations Excellence for Guest Satisfaction 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Holds the guest as their highest priority and role models exceptional guest service
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Acknowledges all guests with a friendly smile and is highly responsive to needs and special requests
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Empowers the team to satisfy guests and resolve problems
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicates clearly with each guest in a friendly and courteous way
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures all orders are completed and packaged accurately and within Dunkin’ Donuts speed of service standards
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consistently serves quality food and beverages to each guest
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures service with speed are met throughout each shift at Drive Thru and Front Counter
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Executes team service through effective deployment and communication
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures the restaurant meets food safety, sanitation and cleanliness standards during shift
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assists with equipment maintenance and calibration
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Performs travel paths interacting with guests and taking appropriate action as needed
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Utilizes Red Book or similar tool to track required documentation
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
Team Environment 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supports a respectful team environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Embraces learning and faces new challenges with enthusiasm
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supports the training of new&nbsp; crew&nbsp; members as requested by the Restaurant Manager
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recognizes crew&nbsp; members for their efforts and contributions during the shift
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides consistent coaching that drives performance of the team to achieve goals
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Seeks feedback from others and responds positively to coaching
Profitability 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drives sales through execution of product promotions including sampling and ensuring crew can properly describe and prepare all promotional products
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides feedback, information and suggestions to Restaurant Manager 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicates shift goals and results to team
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures the shift is properly staffed and the team is properly deployed to meet standards and goals
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manages cash over/short during shift through accurate counting and cashier assignment 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manages food cost during shift through accurate tracking and minimizing waste, following prep plans, and completing daily inventory as assigned
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manages labor cost during shift through proper delegation, balancing guest focus with task assignment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reports all equipment and facility issues to Restaurant Manager
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures processes and policies are followed on their shift
QUALIFICATIONS
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluent in English
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Restaurant, retail, or supervisory experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic computer skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; At least 18 years of age (where applicable)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic writing skills &nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High School diploma, or equivalent
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic math skill and financial acumen
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must have open availability to work all shifts
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Capable of standing for 6+ hours and for lifting up to 30lbs
Competencies&nbsp;
Guest Focus
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understands and exceeds guest expectations, needs and requirements
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develops and maintains guest relationships
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Displays a sense of urgency with guests
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sets and maintains high standards for self and others, acts as a role model
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Consistently meets or exceeds goals
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contributes to the overall team performance; understands how his/her role relates to others
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sets, prioritizes and maintains focus on important activities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reads and interprets reports to establish goals and deliver results
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identifies and resolves issues and problems
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Uses information at hand to make decisions and solve problems; includes others when necessary
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identifies root cause of a problem and implements a solution to prevent from recurring
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Empowers others to make decisions and resolve issues


Interpersonal Relationships &amp; Influence
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develops and maintains relationships with team, peers, cross functional partners and supervisors
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Encourages collaboration and teamwork
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leads others; negotiates and takes effective action

Conflict Management
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Seeks to understand conflict through active listening
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recognizes conflicts as an opportunity to learn, improve and grow personally and professionally
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolves situations using facts involved, ensuring consistency with policies and procedures
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escalates issues as appropriate

Business and Financial Acumen
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understands guest and competition; translates and applies own expertise to address business opportunities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understands, analyzes and communicates the key performance/profit levers and manages to these measures
 WHAT WE OFFER With 250+restaurants in our network you will have the opportunity to grow internally and learn new skills • Health insurance • 401k per company policy 
“With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer”
Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.
If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at&nbsp;<a href="mailto:HR@Cafuamanagement.com" target="_blank">HR@Cafuamanagement.com</a>.
 We use eVerify to confirm U.S. Employment eligibility.

SHIFT LEADER -

<h3>Job Description</h3>
Job Description
Are you ready to step into a role to lead and inspire your team? Can you solve problems as they arise and lead others to greatness? If YES, step up to the plate and take on a rewarding mentor position as a full-time Shop Leader with Floyd's 99 Barbershop! Take accountability for your results and drive success at our Cambridge, MA barbershop.
You earn a base pay of $22.00 - $23.00/hour, plus tips, retail incentives, and a 50% service incentive. Plus, you receive fantastic benefits and perks like:
<ul>
<li>Bonus potential</li>
<li>Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more</li>
<li>Ongoing opportunity for growth</li>
<li>Free monthly services and product discounts</li>
<li>Health benefits for full-time employees, including medical, dental, and vision</li>
<li>Fun and relaxed environment where you can truly be yourself</li>
<li>Nationwide locations, making it easy to relocate while continuing your professional journey</li>
</ul>
We also offer career pathways in operations, education, and home office departments. Manage our day-to-day processes and support our barbershop team as a Shop Leader!
WHAT MAKES US SHINE
Located in the heart of Cambridge, Floyd's 99 Barbershop is where top-tier cuts meet unbeatable vibes! Just steps from Harvard University and a stone's throw from Porter Square, our shop sits in a buzzing, energetic neighborhood filled with coffee shops, cool eateries, and a community that thrives on individuality. At Floyd's, we ditch the cookie-cutter cuts and bring personality, precision, and a laid-back atmosphere to every style. We're not just a barbershop-we're a place where creativity thrives, music plays, and talented stylists like you can do what you love in a dynamic, high-energy setting. If you're looking for a shop where your skills are celebrated and your work environment is just as fun as it is professional, join our barbershop today!
DO YOU HAVE WHAT IT TAKES?
Our Shop Leader drives business growth and ensures our high standards are upheld every day. You collaborate with area and district leaders to support efficient workflow and keep our barbershop running smoothly. You're responsible for all aspects of our daily operations, managing essential matters like staff schedules, shop performance, and financial functions. Coaching and developing the assistant leader, you lead the daily processes and make adjustments as needed to ensure success. This hands-on management role includes leading team meetings, attending leadership meetings, maintaining inventory, completing purchase orders, and overseeing month-end financial activities.
Ready to make a lasting impact as our Shop Leader? Here's what you need:
<ul>
<li>Active Massachusetts cosmetology or barber license</li>
<li>3+ years of experience as a barber or stylist in a fast-paced environment</li>
<li>3+ years of management experience in any industry OR 1+ years of management experience at a Floyd's Barbershop location</li>
<li>Working knowledge of scheduling, inventory, hiring, and profit and loss practices</li>
<li>Passion for promoting an uplifting, service-oriented culture and building a strong team</li>
<li>Ability to work a full-time schedule including weekends and evenings/nights</li>
</ul>
At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Put your barber skills and expertise to good use - join our shop today! Apply with our initial form.
 Job Posted by ApplicantPro

Shop Leader

<h3>Job Description</h3>
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
 
In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. Are you ready to shape the future of shopping and get it done with us?
 
What we offer:&nbsp;
<ul>
<li>Competitive wages; $15.00 per hour</li>
<li>Growth opportunities abound – We promote from within</li>
<li>No prior experience is required as we provide training and team support to help you succeed</li>
<li>Additional hours may be available upon request&nbsp;</li>
<li>We offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks</li>
</ul>
Now, about you:&nbsp;
<ul>
<li>Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner</li>
<li>You’re 18 years or older</li>
<li>Can perform physical work of moving, bending, standing and can lift up to 50 lbs.</li>
<li>Have reliable transportation to and from work location</li>
<li>Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members</li>
<li>Are a motivated self-starter with a strong bias for action and results</li>
<li>Work independently, but also possess successful team building skills</li>
<li>Have the ability to perform job duties with a safety-first mentality in a retail environment</li>
</ul>
If this sounds like you, we can’t wait to learn more about you. Apply Now!

Retail Merchandiser

Merchandiser & Display Installer

<h3>Job Description</h3>
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
 
In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. This is a traveling position that requires regular travel as a primary requirement of the role. Travel roles may require various degrees of travel up to 50% or more of the time. Are you ready to shape the future of shopping and get it done with us? 
What we offer:&nbsp;
<ul>
<li>Competitive wages; $16.50 per hour </li>
<li>Growth opportunities abound – We promote from within</li>
<li>Paid travel with overnight stays&nbsp;</li>
<li>No prior experience is required as we provide training and team support to help you succeed</li>
<li>Additional hours may be available upon request&nbsp;</li>
<li>We offer benefits that can be customized to meet your family’s needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks</li>
</ul>
Now, about you:&nbsp;
<ul>
<li>&nbsp;Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner</li>
<li>You’re 18 years or older</li>
<li>Can perform physical work of moving, bending, standing and can lift up to 50 lbs.</li>
<li>Have reliable transportation to and from work location</li>
<li>Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members</li>
<li>Interested in traveling within and outside of your home state, with overnight hotel stays&nbsp;</li>
<li>Are a motivated self-starter with a strong bias for action and results</li>
<li>Work independently, but also possess successful team building skills </li>
<li>Have the ability to perform job duties with a safety-first mentality in a retail environment</li>
</ul>
If this sounds like you, we can’t wait to learn more about you. Apply Now!

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